Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Large profiles - export/move problems

  • 4 odgovori
  • 0 ima ovaj problem
  • Posljednji odgovor poslao steve657

more options

Long time thunderbird user but kinda at my wits end. I'm moving to a new laptop and I have noted that the export function does not like profiles larger than 2Gb. Mine is approx 10.5Gb. I followed what seems to be the suggested protocol

- install on new machine, don't create any account, close thunderbird - erase the profile folder and the profile.ini in the new install (I guess this is optional really) - close thunderbird on old machine - copy the protocol and .ini files from old machine to the new one. (there is only 1 file: 1rrz6vdm.default which

     seems odd maybe?) 

- crank up the new thunderbird

Well, I get something, but basically it is a pale ghost of what is there in my old machine. Have tried dozens of variants on this process with no love.

Help? Thanks

Long time thunderbird user but kinda at my wits end. I'm moving to a new laptop and I have noted that the export function does not like profiles larger than 2Gb. Mine is approx 10.5Gb. I followed what seems to be the suggested protocol - install on new machine, don't create any account, close thunderbird - erase the profile folder and the profile.ini in the new install (I guess this is optional really) - close thunderbird on old machine - copy the protocol and .ini files from old machine to the new one. (there is only 1 file: 1rrz6vdm.default which seems odd maybe?) - crank up the new thunderbird Well, I get something, but basically it is a pale ghost of what is there in my old machine. Have tried dozens of variants on this process with no love. Help? Thanks

Izabrano rješenje

I was able to solve my issue but I had to use the sledgehammer method. Whatever I did via profiles just did not work. So I took all the directories from the original machines including those in /Programs , /Programs (x86), the user profiles (roaming and local) and copied them bit for bit to the new machine.

Voila...all came back.

As my email data is over 12 G it would sure be nice if the Thunderbird backup would allow larger sizes than 2GB.

Thanks for the help.

s

Pročitajte ovaj odgovor sa objašnjenjem 👍 0

All Replies (4)

more options

Follow these steps:

  1. exit thunderbird on old PC - this is IMPORTANT
  2. use windows file explorer to copy the thunderbird folder at c:\users\<yourid>\appdat\roaming to external media
  3. install thunderbird on new pc and exit
  4. copy the thunderbird folder on external media to c:\users\<yourid>\appdata\roaming and let it overwrite any preexisting folders
  5. start thunderbird and all should be there.

Helpful?

more options

Hey David, Indeed I have tried just that. I get simply the inbox. I've attached a screenshot of the old and new. Note: at one point I did have a whole list of profile files under the profiles folder. I am using only the single large profile folder. The others seemed superfluus as without them Thunderbird rns fine.

Other ideas?

thanks for the reply

Steve

Helpful?

more options

Can you do a screenshot of the profile folder from within WIndows File Explorer? Also, if there is a folder named imapmail, do a screenshot of that folder, and if there i one for Mail, do one for that, and if there is one for Mail\Local Folders, do one for that as well. Seeing those should be helpful. thanks,

Helpful?

more options

Odabrano rješenje

I was able to solve my issue but I had to use the sledgehammer method. Whatever I did via profiles just did not work. So I took all the directories from the original machines including those in /Programs , /Programs (x86), the user profiles (roaming and local) and copied them bit for bit to the new machine.

Voila...all came back.

As my email data is over 12 G it would sure be nice if the Thunderbird backup would allow larger sizes than 2GB.

Thanks for the help.

s

Helpful?

Postavite pitanje

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.