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As of November 28th I am unable to stream movies and tv series

  • 3 odgovori
  • 0 ima ovaj problem
  • Posljednji odgovor poslao Shona Browne

Shona Browne
Shona Browne
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I view movies and tv series on Amazon Prime and others every night . Suddenly I no longer can. On Prime I get a msg. saying I must update ff. It tells me the process and I have done it at least 6 times. When I go to 'about Firefox it tells me that I am already up to date, have version 115.18 esr. I am on a Dell Business computer, Vostro 470. Windows 7, service pak 1. Processor is i5-3450CPU @3.10GHz. RAM 400 GB , 4 processor cores. 64 bit. Prime disk466 GB 395 GB free. I'm a senior lady, not very computer literate. I have a ton of duplicate files but don't know which to remove. If I got help I could free up a lot more space. I watch everything on my computer monitor. I don't understand as the esr was supposed to allow us to continue. Please help as I am pretty homebound and this is about my only entertainment.

I view movies and tv series on Amazon Prime and others every night . Suddenly I no longer can. On Prime I get a msg. saying I must update ff. It tells me the process and I have done it at least 6 times. When I go to 'about Firefox it tells me that I am already up to date, have version 115.18 esr. I am on a Dell Business computer, Vostro 470. Windows 7, service pak 1. Processor is i5-3450CPU @3.10GHz. RAM 400 GB , 4 processor cores. 64 bit. Prime disk466 GB 395 GB free. I'm a senior lady, not very computer literate. I have a ton of duplicate files but don't know which to remove. If I got help I could free up a lot more space. I watch everything on my computer monitor. I don't understand as the esr was supposed to allow us to continue. Please help as I am pretty homebound and this is about my only entertainment.

All Replies (3)

markwarner22
markwarner22
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Have you restarted your computer as sometimes a restart clears up so issues if the OS did it's own update and this sometimes help run better. Unfortunately to clear up unwanted files this forum can't help since no users here have access to your computer. You best to take that to a computer shop to help clear up more space and remove duplicate files.

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James
James
  • Top 25 Contributor
  • Moderator
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Your ongoing thread on this is at https://support.mozilla.org/en-US/questions/1476386

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Shona Browne
Shona Browne Vlasnik pitanja
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Thanks so much, James. The whole site is confusing to me and I thought this info had just disappeared. lol From the info I've given on my older computer, does it look to you like it still has the capacity to stream. I was streaming right up to Thanksgiving day, daily, until this.

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