Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

User is authenticated but not connected after update

  • 2 odgovori
  • 0 ima ovaj problem
  • 14 views
  • Posljednji odgovor poslao Eugene Wong

Eugene Wong
Eugene Wong
more options

I'm getting the error when synchronising outlook email accounts that states "The current operation on 'Inbox' did not succeed. The mail server for account- Outlook responded: User is authenticated but not connected.

The email account was synching well until I updated recently to v128.4.4esr.

I searched around online and have tried the following suggestions: - network.dns.disableIPv6 -> true - delete outlook mail account and re-connect - clear startup cache

I'm getting the error when synchronising outlook email accounts that states "The current operation on 'Inbox' did not succeed. The mail server for account- Outlook responded: User is authenticated but not connected. The email account was synching well until I updated recently to v128.4.4esr. I searched around online and have tried the following suggestions: - network.dns.disableIPv6 -> true - delete outlook mail account and re-connect - clear startup cache

Izabrano rješenje

I've resolved the issue by uninstalling thunderbird and re-installing it.

Thank you for your reply PavelkoT.

Pročitajte ovaj odgovor sa objašnjenjem 👍 0

All Replies (2)

PavelkoT
PavelkoT
more options

Did you talk about that with Outlook support? You should check and verify that your are using correct connection settings in TB.

Izmjenjeno od strane PavelkoT

Helpful?

Eugene Wong
Eugene Wong Vlasnik pitanja
more options

Odabrano rješenje

I've resolved the issue by uninstalling thunderbird and re-installing it.

Thank you for your reply PavelkoT.

Helpful?

Postavite pitanje

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.