Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

"license file for this version could not be found" message when trying to install latest version of Firefox

  • 2 odgovori
  • 26 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao brekhusr

brekhusr
brekhusr
more options

I keep trying to install Firefox 3.6.10, and it seems to work, but then when it comes time to accept the user agreement, that option is grayed out and I can only go back. In the Software License Agreement box is the following message: "The license file for this version could not be found. Please visit Firefox homepage for more information."

I keep trying to install Firefox 3.6.10, and it seems to work, but then when it comes time to accept the user agreement, that option is grayed out and I can only go back. In the Software License Agreement box is the following message: "The license file for this version could not be found. Please visit Firefox homepage for more information."

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.

Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
Don't remove personal data when uninstalling.

It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

You can skip the step to create a new profile, that is not necessary for this issue.

See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

Your above posted system details show outdated plugin(s) with known security and stability risks.

  1. Shockwave Flash 10.1 r82
  2. Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers

Update the Flash plugin to the latest version.

Update the Java plugin to the latest version.

brekhusr
brekhusr Vlasnik pitanja
more options

Thanks, cor-el.

In what order should I be doing these things, exactly? Is the second paragraph an explanation of the first, or a separate step? Should I do the Flash and Java updates before or after the clean reinstall?

Sorry; I'm not the world's most adept person at computers and need things spelled out.