Website blocked - We cannot figure out the problem - Killing our business
Please help. We had to post here because we are not getting any help anywhere. Someone please help us.
We were selling ad inventory to OpenX ad exchange. One of their advertisers was distributing malicious code. We caught the issue and disabled them as an ad network and the malicious ad stopped appearing. Then a couple of days later, Google/Stopbadware.org had us blocked. We followed every single procedure to report we have removed the threat. Every single day for almost a week now, we file a report, it gets denied and no one (we have even posted on the stopbadware.org) can tell us what the problem is and we have scanned our site as well and cannot find any threat. Yet, Google still will not unflag our site. You can see the latest Diagnostic report below which itself shows there has never been any detection and only 1 complaint in the past.
This is killing our business because a majority of our users use the firefox browser.
We have tried to contact Google directly, they basically told us to go to hell and use email.
We are a very small company and don't know what to do and could really, really use help our business is really dying.
Any advice, suggestion, anything would be greatly, greatly appreciated.
Please send message to: supportdesk@bb2mail.com.
Safe Browsing
Diagnostic page for blackbook2.com
What is the current listing status for blackbook2.com?
Site is listed as suspicious - visiting this web site may harm your computer.
Part of this site was listed for suspicious activity 1 time(s) over the past 90 days.
What happened when Google visited this site?
Of the 8 pages we tested on the site over the past 90 days, 0 page(s) resulted in malicious software being downloaded and installed without user consent. The last time Google visited this site was on 2010-10-24, and suspicious content was never found on this site within the past 90 days.
This site was hosted on 1 network(s) including AS36670 (1VAULT).
Has this site acted as an intermediary resulting in further distribution of malware?
Over the past 90 days, blackbook2.com appeared to function as an intermediary for the infection of 105 site(s) including desishock.com/, divxturka.net/, esoft.in/.
Has this site hosted malware?
No, this site has not hosted malicious software over the past 90 days.
How did this happen?
In some cases, third parties can add malicious code to legitimate sites, which would cause us to show the warning message.
Next steps:
* Return to the previous page. * If you are the owner of this web site, you can request a review of your site using Google Webmaster Tools. More information about the review process is available in Google's Webmaster Help Center.
All Replies (2)
Request a malware review of your site. http://www.google.com/support/webmasters/bin/answer.py?answer=168328
We have done this already each day.
Below is a full outline of the steps we have done.
1. Our site was reported as a possible attack site. We believe this was due to the OpenX Ad Exchange network circulating several ads through its network and partners that contained malicious code. We detected these malicious ads. We identified the issue and removed them from our site immediately upon detection. Shortly after our removal, our site, "blackbook2.com" was included in the Google blacklist for attack sites and distributed to Google partners as well as directly affecting visitors that use the Mozilla browser.
2. We have followed instructions to have our site removed from your malware list as specified in your Google Webmaster tools both on 10/20/2010, 10/21/2010, 10/22/2010, 10/23/2010, 10/24/2010.
3. We requested review on your partner StopBadware.org of our site as well on 10/20/2010 as well as requested help from the StopBadware.org community, of which, no one can point to a specific instance where we are causing any problem.
4. Webmaster tools indicated that there was only 1 report and that Google itself has not detected any malware each time it has attempted to scan our site to confirm infection.
5. We have scanned and manually checked for any changes in files, new files, redirections, etc.
6. We have checked Google Webmaster tools for any possible links to files we may have missed that may be causing issues, none were found, we checked EVERY SINGLE LINK.