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I need to optimize my browser in order to get into hotmail PW change. how do I optimise my browser?

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My hotmail account got compromised. I needed to change pass word and regain entrance to my account. after doing all the steps, hotmail established a privet chat room for me to follow up on the proceedings. When I could not get into the privet chat I got a message that I need to optimize my browser. I do not know what it means and how to do it. Please help

My hotmail account got compromised. I needed to change pass word and regain entrance to my account. after doing all the steps, hotmail established a privet chat room for me to follow up on the proceedings. When I could not get into the privet chat I got a message that I need to optimize my browser. I do not know what it means and how to do it. Please help

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  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"