Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Cannot access Internet Explorer, iTunes Store, Windows Updates. Why?

  • 2 odgovori
  • 2 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao jfs2520

jfs2520
jfs2520
more options

Running Windows Vista & Firefox firewall is on (not Windows Defender). Windows Defender is out of date but cannot update. Last Windows update was 1-19-11. Webroot support has tried to resolve problems twice unsuccessfully.

Running Windows Vista & Firefox firewall is on (not Windows Defender). Windows Defender is out of date but cannot update. Last Windows update was 1-19-11. Webroot support has tried to resolve problems twice unsuccessfully.

All Replies (2)

1FastBeemer
1FastBeemer
more options

Firefox does NOT have a firewall.

When did this issue first appear; after what happened?

Microsoft INSISTS that you use IE to get windows updates, not a FF issue.

You could have an infection on your PC.

Your firewall settings could be blocking the sites.

Check your security software settings, you may be blocking at that level, firewall and FF add-ons.


https://support.mozilla.com/media/uploads/images/2011-03-13-10-18-14-e458fa.PNG

FF settings: Tools, Options, Privacy Tab, Exception Button, add "www.yourweb address" and click Allow Button, ALSO check for any BLOCK settings. Click close button, ok button and Test the results.

https://support.mozilla.com/media/uploads/images/2011-03-13-10-18-05-ed2938.PNG

jfs2520
jfs2520 Vlasnik pitanja
more options

Thanks will try these suggestions. My error, I should have ID'd the firewall as Webroot (not Firefox).