Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why does Firefox Sync keep giving me the "Incorrect name or password" error?

  • 1 odgovor
  • 6 ima ovaj problem
  • 2 views
  • Posljednji odgovor poslao cor-el

more options

Firefox Sync keeps telling me I have the "Incorrect name or password" error, but it also tells me my password is wrong when I use the Update feature. However, I am still able to log into the "account management portal" using my current email AND password. This still occurs even if I Reset my password, and close and restart Firefox.

Firefox Sync keeps telling me I have the "Incorrect name or password" error, but it also tells me my password is wrong when I use the Update feature. However, I am still able to log into the "account management portal" using my current email AND password. This still occurs even if I Reset my password, and close and restart Firefox.

All Replies (1)

more options

There have been problems reported with Sync and they are working on it, so please try again later if you experience problems.