Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Firefox 8.0 crashes immediately on startup

  • 2 odgovori
  • 11 ima ovaj problem
  • 29 views
  • Posljednji odgovor poslao AliceWyman

cpbeyers
cpbeyers
more options

Crashes immediately on start-up. When I click Restart Firefox, it still crashes. When I click Quit and then attempt to restart firefox, it immediately crashes. After Restarting, it still crashes as the first application started.

Crashes immediately on start-up. When I click Restart Firefox, it still crashes. When I click Quit and then attempt to restart firefox, it immediately crashes. After Restarting, it still crashes as the first application started.

Izabrano rješenje

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

Pročitajte ovaj odgovor sa objašnjenjem 👍 0

All Replies (2)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

Odabrano rješenje

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

AliceWyman
AliceWyman
  • Moderator
more options

Here is the crash report (for the record) 

https://crash-stats.mozilla.com/report/index/c545b608-405a-4f15-953b-9a1932111110

... and related bug: 

658780  NEW Start-up crash with incompatible version of some extensions <snip>

Crashes involving incompatible Firefox extensions can also be resolved by restarting in Firefox Diagnose Firefox issues using Troubleshoot Mode and and Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems (some people may find that easier than creating a new profile and transferring profile data and settings).

Izmjenjeno od strane AliceWyman