Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Crashes when open it and after fresh installation profile folder missing

  • 5 odgovori
  • 1 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao Vivek

more options

from last two days I have strange problem of crashing firefox and everytime submitting crash report (more than 20 times ) i have submitted the report. I googled some options and installed a full new copy of v.8.0 from the mozilla site and again problem unsolved. I again googled and found that profile folder may be missing so I typed the command %APPDATA%\Mozilla\Firefox\Profiles\ a strange message saying loacation unavailable is appearing (cant able to find profile folder). Please help me to resolve the issue. I have tried many things but didnt found anything worthy.

from last two days I have strange problem of crashing firefox and everytime submitting crash report (more than 20 times ) i have submitted the report. I googled some options and installed a full new copy of v.8.0 from the mozilla site and again problem unsolved. I again googled and found that profile folder may be missing so I typed the command %APPDATA%\Mozilla\Firefox\Profiles\ a strange message saying loacation unavailable is appearing (cant able to find profile folder). Please help me to resolve the issue. I have tried many things but didnt found anything worthy.

All Replies (5)

more options

Usually the command would work even if the hidden option for files and folders are enabled. You can make sure by typing just %APPDATA% . If possible try installing Firefox under another user account.

more options

Thanks for your advise I tried to install with another user with administrator credentials but no success. Any one plz help me out

more options

Hi,

If the %APPDATA% isn't opening, it would usually be an issue in the Windows OS system variables and the registry.

more options

can u just tell me what modification should I do in my registry or do i need to format my pc

more options

Hi Tushar,

I'm not sure about that. I'm really sorry. I think you don't have to format the PC. It would be best if you post in a Windows OS forum.