We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Why did Firefox stop working after I dowloaded an update?

  • 4 odgovori
  • 8 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao BadRobot

BadRobot
BadRobot
more options

I got a message yesterday, urging me to update my Firefox. I ignored it and unfortunately, Firefox crashed three times during the day (yesterday). Now today, I decided to try dowloading the new update. I clicked on the Firefox button, help, About Firefox and at first, it froze and nothing happened. I tried the same process again: Firefox/Help/About Firefox This time, it dowloaded and then I got a message to "apply" the update. Immediately, it came logged off from Firefox so I thought that this meant I had to shut down my computer which I did. Then, when I restarted the computer, I clicked on Firefox and saw the message: Firefox has stopped working. What's going on? Please help!

I got a message yesterday, urging me to update my Firefox. I ignored it and unfortunately, Firefox crashed three times during the day (yesterday). Now today, I decided to try dowloading the new update. I clicked on the Firefox button, help, About Firefox and at first, it froze and nothing happened. I tried the same process again: Firefox/Help/About Firefox This time, it dowloaded and then I got a message to "apply" the update. Immediately, it came logged off from Firefox so I thought that this meant I had to shut down my computer which I did. Then, when I restarted the computer, I clicked on Firefox and saw the message: Firefox has stopped working. What's going on? Please help!

Izabrano rješenje

It could be that the installation process was interrupted and didn't complete. Try using another browser to download and install a fresh copy from mozilla.org/firefox

Pročitajte ovaj odgovor sa objašnjenjem 👍 1

All Replies (4)

Michael Verdi
Michael Verdi
more options

Odabrano rješenje

It could be that the installation process was interrupted and didn't complete. Try using another browser to download and install a fresh copy from mozilla.org/firefox

BadRobot
BadRobot Vlasnik pitanja
more options

Thank you Verdi. Should I uninstall the original Firefox?

Michael Verdi
Michael Verdi
more options

It wouldn't hurt to uninstall the old version but usually not necessary. I'd just try installing first. If that doesn't work you can delete and install with these instructions - Reinstall Firefox

BadRobot
BadRobot Vlasnik pitanja
more options

WOOHOO! I am pleased to announce that my Firefox is working! Thanks again Verdi!

Izmjenjeno od strane BadRobot