Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Facebook videoes wont be shown in firefox

  • 4 odgovori
  • 2 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao akmk

altairz
altairz
more options

When I play a video on facebook, I will get sound, but just a blank screen.. On youtube, everything works as it should. In google chrome, everything works as it should on both youtube and facebook.

Facebook videos will work if I choose "start again without add-ons" from the help menu, and then selects safe mode.

I have tried to disable all of the add-ons when I use firefox normally, but it dosn't help.

How can I fix this?

When I play a video on facebook, I will get sound, but just a blank screen.. On youtube, everything works as it should. In google chrome, everything works as it should on both youtube and facebook. Facebook videos will work if I choose "start again without add-ons" from the help menu, and then selects safe mode. I have tried to disable all of the add-ons when I use firefox normally, but it dosn't help. How can I fix this?

Izabrano rješenje

Try to disable hardware acceleration in Firefox.

You can also try to disable hardware acceleration in the Flash player and disable protected mode in the Flash player

Pročitajte ovaj odgovor sa objašnjenjem 👍 7

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Odabrano rješenje

Try to disable hardware acceleration in Firefox.

You can also try to disable hardware acceleration in the Flash player and disable protected mode in the Flash player

altairz
altairz Vlasnik pitanja
more options

Thanks! Turning off hardware acceleration worked for me :)

To anyone else who might have the same problem, here is exactly what I did to solve it:

1. At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP) and then click Options 

  2.  Select the Advanced panel
  3.  Select the General tab
  4.  Uncheck Use hardware acceleration where available.
  5.  At the top of the Firefox window, click on the Firefox button (File menu in Windows XP) and then click Exit. Start Firefox normally.
Skeezix
Skeezix
more options

Hey that was nice of you to detail exactly what you did to fix the problem.

(Just wanted you to know I appreciate it.)

akmk
akmk
more options

I am having similar problem on a Mac. Snow Leopard iMac. Firefox 17.0.1 Current Flash 11.5. Can watch videos fine on u-tube and Safari. But on Facebook in Firefox where I always used to be able to watch videos just fine, I now just get a black screen and what appears to be endless loading and no sound. Even with a mere 30-second video of my own, which others can watch, I can no longer watch this or any other video on Facebook.

I tried unchecking the disable hardware acceleration thing and quitting and restarting Firefox. Problem remained.

Is the solution to give up on Firefox and use another browser??

Below is screen shot of one of the problem videos, my own video uploaded to my own Facebook page, but the problem is all videos on Facebook and Facebook only and with Firefox 17.0.1 only. OS X.6.8 Flash 11.5