Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Cannot forward email message. Contact list does not appear to select. Can reply to sender only

  • 2 odgovori
  • 1 ima ovaj problem
  • 2 views
  • Posljednji odgovor poslao cor-el

commare
commare
more options

When trying to forward an email message, the contact list does not appear. It can only be forwarded by entering addresses manually. I can return an email by replying but I cannot forward under the Mozilla Fox server.

When I am in Internet Explorer I can utilize the email forward without a problem. Contacted AT & T to see if it was their problem, since I use att.net. The technician stated it was a problem with Mozilla because it was not compatible with the AT & T net work. It could possibly be in recent updates, since I just discovered the problem within the last week.

Would prefer to enter my email through Mozilla Fox. So can you solve this problem for me.

When trying to forward an email message, the contact list does not appear. It can only be forwarded by entering addresses manually. I can return an email by replying but I cannot forward under the Mozilla Fox server. When I am in Internet Explorer I can utilize the email forward without a problem. Contacted AT & T to see if it was their problem, since I use att.net. The technician stated it was a problem with Mozilla because it was not compatible with the AT & T net work. It could possibly be in recent updates, since I just discovered the problem within the last week. Would prefer to enter my email through Mozilla Fox. So can you solve this problem for me.

Izabrano rješenje

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
Pročitajte ovaj odgovor sa objašnjenjem 👍 0

All Replies (2)

Amit Kumar Thakur
Amit Kumar Thakur
  • Locale Leader
more options

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Odabrano rješenje

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.