Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Firefox keep crashing

  • 2 odgovori
  • 1 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao kilobravo26

kilobravo26
kilobravo26
more options

When I start firefox it keep crashing and only works when I am in firefox safe mode. All the add on are disable, here are the latest crash reports:

bp-b35505ca-7e16-4964-b061-a9b5e21306246/24/201310:16 AM bp-7e65ba96-628c-4c9a-9558-c439321306246/24/201310:16 AM bp-4e46cf51-3081-48a8-b15c-f226321306246/24/201310:16 AM bp-65c0004a-8dfb-4830-bfd3-8b84e21306246/24/201310:16 AM bp-19045286-6098-48ca-898b-9aaad21306246/24/201310:16 AM

When I start firefox it keep crashing and only works when I am in firefox safe mode. All the add on are disable, here are the latest crash reports: bp-b35505ca-7e16-4964-b061-a9b5e21306246/24/201310:16 AM bp-7e65ba96-628c-4c9a-9558-c439321306246/24/201310:16 AM bp-4e46cf51-3081-48a8-b15c-f226321306246/24/201310:16 AM bp-65c0004a-8dfb-4830-bfd3-8b84e21306246/24/201310:16 AM bp-19045286-6098-48ca-898b-9aaad21306246/24/201310:16 AM

Izabrano rješenje

All of your crash reports are linked to a bug report entitled "[Win7] startup crash in _d2d_clear_surface @ CContext::RestorePipelineStateImpl (d3d11.dll, after installing KB2670838) on Asus computers".

One of the key changes in Firefox's Safe Mode (Diagnose Firefox issues using Troubleshoot Mode) is that Firefox's use of hardware acceleration of graphics is disabled. This feature is sensitive to graphics driver incompatibilities, so it's worth a try doing that in normal mode, if you can keep Firefox running for a minute.

orange Firefox button (or Tools menu) > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

If you restart Firefox after that, is the issue resolved (or at least improved)?

Pročitajte ovaj odgovor sa objašnjenjem 👍 0

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Odabrano rješenje

All of your crash reports are linked to a bug report entitled "[Win7] startup crash in _d2d_clear_surface @ CContext::RestorePipelineStateImpl (d3d11.dll, after installing KB2670838) on Asus computers".

One of the key changes in Firefox's Safe Mode (Diagnose Firefox issues using Troubleshoot Mode) is that Firefox's use of hardware acceleration of graphics is disabled. This feature is sensitive to graphics driver incompatibilities, so it's worth a try doing that in normal mode, if you can keep Firefox running for a minute.

orange Firefox button (or Tools menu) > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

If you restart Firefox after that, is the issue resolved (or at least improved)?

kilobravo26
kilobravo26 Vlasnik pitanja
more options

Thanks it works now