Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

since updating to ver 25 FF crashes every time I try to print from it

  • 7 odgovori
  • 9 ima ovaj problem
  • 10 views
  • Posljednji odgovor poslao jerseyernie

more options

when I click on FF...print....print or ff...print...print preview all I get is the hourglass and then FF freezes(not responding) every time. Never had this problem before update. Even when in Gmail if I click on Gmails print icon, same thing happens. I use win 7 home premium on my Dell desktop. IE prints ok.

when I click on FF...print....print or ff...print...print preview all I get is the hourglass and then FF freezes(not responding) every time. Never had this problem before update. Even when in Gmail if I click on Gmails print icon, same thing happens. I use win 7 home premium on my Dell desktop. IE prints ok.

All Replies (7)

more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

more options

bp-a37fd24e-90f8-4ae1-a216-68cf62130402 4/2/2013 3:09 PM bp-37693044-8c36-46cc-9a8c-578502130204 2/4/2013 5:41 PM bp-b7da47c4-2b22-4fbb-b05e-ccb1a2120911 9/11/2012 9:53 AM bp-7e9bd448-6398-4899-a313-78a292120810 8/10/2012 11:56 AM bp-4607a483-e9e3-4a43-abbf-5bd412111020 10/20/2011 7:12 PM

more options

There are no recent crash reports. I believe this is because FF does not show it crashed so I would have the option to send a crash report. It just sits there with the print dialog box open, the hour-glass, and in the top line of FF it adds (not responding). The only way I can close it is to use windows task manager.

more options

Try the Firefox SafeMode to see how it works there.
A troubleshooting mode, which disables most Add-ons.
Troubleshoot Firefox issues using Firefox SafeMode

When in Safe Mode...

  • The status of plug-ins is not affected.
  • Custom preferences are not affected.
  • All extensions are disabled.
  • The default theme is used, without a persona.
  • userChrome.css and userContent.css are ignored.
  • The default toolbar layout is used.
  • The JIT Javascript compiler is disabled.
  • Hardware acceleration is disabled.


  • You can open the Firefox 15.0+ SafeMode by holding the Shft key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item, click on Restart with Add-ons Disabled... while Firefox is running.


To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.

more options

thanks for the suggestion Edmeister. I opened FF in safe mode and when I try to print or even print preview it still doesn't work. It acts exactly the same as I described above..

more options

Odabrano rješenje

more options

all better...thanks all