Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am having trouble downloading Firefox 27.0.1to my iMac.

  • 2 odgovori
  • 1 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao cor-el

more options

The window gets stuck on downloading and gives no indication of a successful download.

The window gets stuck on downloading and gives no indication of a successful download.

All Replies (2)

more options

What browser are you downloading with?

Are you using the About dialog updater or the install package on mozilla.org?

If one way of updating fails, you can try one of the other ways.

more options

If there are problems with updating or with the permissions then best is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox application and save the disk image file to the desktop

Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install Firefox.