Firefox Community Forum

For some time now I have not been able to access any website secured with Captcha verification. My browser doesn't recognize that I'm a human and keeps going back to square one. Importantly: this problem does not occur in other browsers. However, I would prefer to stay with Mozilla, so it will be nice if something can be done with it. I didn't change any settings, I didn't change hardware, I didn't reinstall Mozilla, so that's not the problem. I've looked through my security settings and don't see anything that would help in this case. Especially since these are websites that I had previously accessed and logged in without any problems.

I can't get the lastpass extension to load in the browser. It worked fine up until I upgraded firefox this morning. Other extensions are loaded fine ( privacy badger, clear urls). I removed the extension and re-added it but no success. Any ideas. Hate to go back to Chrome..

I use the IRS form filler to pay my taxes...have for years with Firefox browser. This year (for 2024 return) when I sign into the site the 1040 form does not display correctly. the boxes are to the right and below the actual placement. I emailed IRS who said it is a setting in Firefox. I tried the site using Microsoft EDGE and it displays correctly. I have searched for possible solutions and tried them all like using/on and off excelerator, letting Firefox chose size and colors of sites, turned off Noton etc. I posted another question here but no replies or looks so maybe I did something wrong so I will try to post again. I have W10 fully updated and Firefox too up to date. I understand I could use Edge but never had to and prefer to use Firefox as I have before. any suggestions would be appreciated or where I can report a possible issue with Firefox. I have attached a sample. thank You

I was on Talbots.com and tried to go to the shopping cart and then to checkout. I keep getting this message:

"Please make sure that Javascript and cookies are enabled on your browser and that you are not blocking them from loading."

I do not know how to make sure that I am not blocking them from loading. Please help!

When I click on a website the page is completely blank. Not loading, no error message, just white. It happens on a lot of web pages but not all of them. Youtube is fine but a lot of others dont. there doesnt seem to be any pattern to the type of websites that dont work. sometimes the website will work the first time but if I close the tab and then click on the link again it wont work. It seems like the code of the website has somehow been deleted? (see photos). Ive tried disabling literally every extension I have and reloading the page but nothing happens.

I've been having a problem with FF for the last two weeks. At times downloads accessing web sites are slow or even get hung up. Usually reloading or refreshing the page fixes the problem. I tried a FF safe boot and things seemed to work better. I have had the same four extensions for quite awhile. Are there any reports of UBO causing issues?

I'm attempting to set up sync between my windows laptop and my new android phone. The phone has firefox loaded, allows me to pull up the 'sync and save your data' page, allows me to choose 'ready to scan' and presumably successfully scans the QR code displayed on the laptop (the laptop prompts me to approve the new device). Then the laptop indicates I need to wait to approve it on my phone, and the whole process stalls. The phone continues to display the mostly blank white screen with only the "moz://a" at the top and the spinning blue circle in the center. Eventually the whole thing seems to time out and I receive an error message on the laptop saying "websocket unexpectedly closed" and "device pairing failed".

My two hypotheses are that either still having my old phone (which is being retired to at-home use only, and I'd rather not de-sync) still synced is somehow interfering (seems unlikely), or that something about the new phone's software is interfering in the sync (seems unlikely and way out of my league in terms of troubleshooting around).

Help please?

I have tried everything recommended to try and log into the ATT email website. What is weird is that the email is coming into Thunderbird just fine and I can log in using the Edge browser. I only log in to the ATT site every so often in order to mark emails as spam and occasionally to look in the spam folder for a missing email. I have deleted the cookies for this website and the history as recommended. I don't want to delete all my cookies as it is a real pain to have to log back in to all the sites I regularly use. I saw on a Microsoft site that this is a documented problem and sometimes changing one's password helps but I can't find a way to change my password. I'm no longer an ATT customer (after getting a better internet provider that ATT DSL!) but I still use that email address. I am baffled. Appreciate your help.

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                     "lifetime": 2
                   },
                   "targeting": "source == 'startup' && !isMajorUpgrade && !activeNotifications && !isDefaultBrowser && !willShowDefaultPrompt && (currentDate|date - profileAgeCreated|date) / 86400000 >= 28 && previousSessionEnd && userPrefs.cfrFeatures == true && ((os.isMac && !doesAppNeedPin) || (os.isWindows && os.windowsVersion >= 10.0 && os.windowsBuildNumber >= 18362 && !doesAppNeedPin) || (os.isLinux || os.isWindows && (os.windowsVersion < 10.0 || os.windowsBuildNumber < 18362)))",
                   "_nimbusFeature": "spotlight"
                 }
               ],
               "template": "multi"
             },
             "enabled": true,
             "featureId": "spotlight"
           }
         ],
         "firefoxLabsTitle": null
       },
       "active": true,
       "experimentType": "rollout",
       "source": "rs-loader",
       "userFacingName": "Fox Doodle Multi-Action CTA 2025 - Rollout",
       "userFacingDescription": "Rollout: Setting Firefox as primary browser",
       "lastSeen": "2025-01-29T16:58:37.985Z",
       "featureIds": [
         "spotlight"
       ],
       "prefs": [],
       "isFirefoxLabsOptIn": false,
       "firefoxLabsTitle": null,
       "firefoxLabsDescription": null,
       "isRollout": true
     },
     {
       "slug": "fx-accounts-ping-release-rollout-2",
       "branch": {
         "slug": "control",
         "ratio": 1,
         "feature": {
           "value": {},
           "enabled": false,
           "featureId": "this-is-included-for-desktop-pre-95-support"
         },
         "features": [
           {
             "value": {
               "pingEnabled": true
             },
             "enabled": true,
             "featureId": "fxaClientAssociation"
           }
         ]
       },
       "active": true,
       "experimentType": "rollout",
       "source": "rs-loader",
       "userFacingName": "Fx Accounts Ping (release rollout 2)",
       "userFacingDescription": "Enable sending the Fx Accounts ping.",
       "lastSeen": "2024-12-12T17:54:19.149Z",
       "featureIds": [
         "fxaClientAssociation"
       ],
       "prefs": [
         {
           "name": "identity.fxaccounts.telemetry.clientAssociationPing.enabled",
           "branch": "user",
           "featureId": "fxaClientAssociation",
           "variable": "pingEnabled",
           "originalValue": null
         }
       ],
       "isRollout": true
     },
     {
       "slug": "fx-view-discoverability-2025-rollout",
       "branch": {
         "slug": "treatment-b",
         "ratio": 1,
         "feature": {
           "value": {},
           "enabled": false,
           "featureId": "this-is-included-for-desktop-pre-95-support"
         },
         "features": [
           {
             "value": {
               "id": "FX_VIEW_DISCOVERABILITY_ALL_USERS",
               "groups": [
                 "cfr"
               ],
               "content": {
                 "id": "FX_VIEW_DISCOVERABILITY_ALL_USERS",
                 "screens": [
                   {
                     "id": "FX_VIEW_DISCOVERABILITY_ALL_USERS",
                     "anchors": [
                       {
                         "selector": "#firefox-view-button",
                         "arrow_width": "15.5563",
                         "panel_position": {
                           "anchor_attachment": "bottomcenter",
                           "callout_attachment": "topleft"
                         },
                         "no_open_on_anchor": true
                       }
                     ],
                     "content": {
                       "title": {
                         "raw": {
                           "$l10n": {
                             "id": "fx-view-discoverability-treatment-b-title",
                             "text": "Didn’t mean to close that tab?",
                             "comment": ""
                           }
                         },
                         "marginInline": "0 16px"
                       },
                       "width": "342px",
                       "padding": 16,
                       "position": "callout",
                       "subtitle": {
                         "raw": {
                           "$l10n": {
                             "id": "fx-view-discoverability-treatment-b-subtitle",
                             "text": "Find and reopen it quickly here. We keep a history of your recently closed tabs for you.",
                             "comment": ""
                           }
                         },
                         "marginBlock": "-8px -4px",
                         "paddingInline": "34px 0"
                       },
                       "title_logo": {
                         "width": "25px",
                         "height": "29px",
                         "imageURL": "https://firefox-settings-attachments.cdn.mozilla.net/main-workspace/ms-images/6d17408d-a3cf-44c7-8247-63c7a700dd7e.svg",
                         "alignment": "top",
                         "marginInline": "4px 14px"
                       },
                       "submenu_button": {
                         "submenu": [
                           {
                             "id": "block_recommendation",
                             "type": "action",
                             "label": {
                               "raw": {
                                 "$l10n": {
                                   "id": "fx-view-discoverability-split-button-option1-label",
                                   "text": "Don’t show this recommendation again",
                                   "comment": "Closes message and blocks message ID"
                                 }
                               }
                             },
                             "action": {
                               "data": {
                                 "id": "FX_VIEW_DISCOVERABILITY_ALL_USERS"
                               },
                               "type": "BLOCK_MESSAGE",
                               "dismiss": true
                             }
                           },
                           {
                             "id": "show_fewer_recommendations",
                             "type": "action",
                             "label": {
                               "raw": {
                                 "$l10n": {
                                   "id": "fx-view-discoverability-split-button-option2-label",
                                   "text": "Show fewer recommendations",
                                   "comment": "Dismisses message and reduces frequency of message"
                                 }
                               }
                             },
                             "action": {
                               "data": {
                                 "actions": [
                                   {
                                     "data": {
                                       "pref": {
                                         "name": "messaging-system-action.show-fewer-addon-recommendations",
                                         "value": true
                                       }
                                     },
                                     "type": "SET_PREF"
                                   },
                                   {
                                     "data": {
                                       "id": "FX_VIEW_DISCOVERABILITY_ALL_USERS"
                                     },
                                     "type": "BLOCK_MESSAGE"
                                   }
                                 ]
                               },
                               "type": "MULTI_ACTION",
                               "dismiss": true
                             }
                           },
                           {
                             "type": "separator"
                           },
                           {
                             "id": "manage_settings",
                             "type": "action",
                             "label": {
                               "raw": {
                                 "$l10n": {
                                   "id": "fx-view-discoverability-split-button-option3-label",
                                   "text": "Manage settings",
                                   "comment": "Opens about:preferences#general-cfrfeatures"
                                 }
                               }
                             },
                             "action": {
                               "data": {
                                 "args": "preferences#general-cfrfeatures",
                                 "where": "tab"
                               },
                               "type": "OPEN_ABOUT_PAGE",
                               "dismiss": true
                             }
                           }
                         ],
                         "attached_to": "additional_button"
                       },
                       "secondary_button": {
                         "label": {
                           "raw": {
                             "$l10n": {
                               "id": "fx-view-discoverability-primary-button-label",
                               "text": "Open Firefox View",
                               "comment": "Primary button label that routes to about:firefoxview"
                             }
                           }
                         },
                         "style": "primary",
                         "action": {
                           "type": "OPEN_FIREFOX_VIEW",
                           "navigate": true
                         }
                       },
                       "additional_button": {
                         "label": {
                           "raw": {
                             "$l10n": {
                               "id": "fx-view-discoverability-secondary-button-label",
                               "text": "Dismiss",
                               "comment": "Dismisses the message"
                             }
                           }
                         },
                         "style": "secondary",
                         "action": {
                           "dismiss": true
                         }
                       },
                       "page_event_listeners": [
                         {
                           "action": {
                             "dismiss": true
                           },
                           "params": {
                             "type": "click",
                             "selectors": "#firefox-view-button"
                           }
                         }
                       ]
                     }
                   }
                 ],
                 "backdrop": "transparent",
                 "template": "multistage",
                 "transitions": false
               },
               "trigger": {
                 "id": "nthTabClosed"
               },
               "priority": 1,
               "template": "feature_callout",
               "frequency": {
                 "lifetime": 1
               },
               "targeting": "!isMajorUpgrade && !willShowDefaultPrompt && !activeNotifications && previousSessionEnd && fxViewButtonAreaType != null && tabsClosedCount >= 5 && 'browser.newtabpage.activity-stream.asrouter.userprefs.cfr.features' | preferenceValue == true && 'browser.newtabpage.activity-stream.asrouter.userprefs.cfr.addons' | preferenceValue == true"
             },
             "enabled": true,
             "featureId": "fxms-message-3"
           }
         ],
         "firefoxLabsTitle": null
       },
       "active": true,
       "experimentType": "rollout",
       "source": "rs-loader",
       "userFacingName": "Fx View Discoverability 2025 Rollout",
       "userFacingDescription": "Message Experiment:  Discovery of Firefox View",
       "lastSeen": "2025-01-19T08:01:57.424Z",
       "featureIds": [
         "fxms-message-3"
       ],
       "prefs": [],
       "localizations": {
         "de": {
           "fx-view-discoverability-treatment-a-title": "Haben Sie den gewünschten Tab nicht gefunden?",
           "fx-view-discoverability-treatment-b-title": "Sie wollten diesen Tab nicht schließen?",
           "fx-view-discoverability-treatment-c-title": "Haben Sie den gewünschten Tab nicht gefunden?",
           "fx-view-discoverability-primary-button-label": "Firefox View öffnen",
           "fx-view-discoverability-treatment-a-subtitle": "Durchsuchen Sie alle Ihre offenen und geschlossenen Tabs, um ihn schnell zu finden.",
           "fx-view-discoverability-treatment-b-subtitle": "Hier können Sie sie schnell finden und wieder öffnen. Wir speichern eine Chronik Ihrer kürzlich geschlossenen Tabs für Sie.",
           "fx-view-discoverability-treatment-c-subtitle": "Wir zeigen Ihnen alle geöffneten Tabs in allen Fenstern.",
           "fx-view-discoverability-secondary-button-label": "Schließen",
           "fx-view-discoverability-split-button-option1-label": "Diese Empfehlung nicht mehr anzeigen",
           "fx-view-discoverability-split-button-option2-label": "Weniger Empfehlungen anzeigen",
           "fx-view-discoverability-split-button-option3-label": "Einstellungen verwalten"
         },
         "fr": {
           "fx-view-discoverability-treatment-a-title": "Vous ne trouvez pas l’onglet dont vous avez besoin ?",
           "fx-view-discoverability-treatment-b-title": "Vous ne vouliez pas fermer cet onglet ?",
           "fx-view-discoverability-treatment-c-title": "Vous ne trouvez pas l’onglet dont vous avez besoin ?",
           "fx-view-discoverability-primary-button-label": "Ouvrir Firefox View",
           "fx-view-discoverability-treatment-a-subtitle": "Recherchez dans tous vos onglets ouverts et fermés pour le trouver rapidement.",
           "fx-view-discoverability-treatment-b-subtitle": "Retrouvez-le et rouvrez-le rapidement ici. Nous conservons un historique des onglets que vous avez récemment fermés.",
           "fx-view-discoverability-treatment-c-subtitle": "Nous vous affichons tous vos onglets ouverts, dans toutes vos fenêtres.",
           "fx-view-discoverability-secondary-button-label": "Ignorer",
           "fx-view-discoverability-split-button-option1-label": "Ne plus afficher cette recommandation",
           "fx-view-discoverability-split-button-option2-label": "Afficher moins de recommandations",
           "fx-view-discoverability-split-button-option3-label": "Gérer les paramètres"
         },
         "it": {
           "fx-view-discoverability-treatment-a-title": "Non riesci a trovare la scheda che ti serve?",
           "fx-view-discoverability-treatment-b-title": "Non volevi chiudere quella scheda?",
           "fx-view-discoverability-treatment-c-title": "Non riesci a trovare la scheda che ti serve?",
           "fx-view-discoverability-primary-button-label": "Apri Firefox View",
           "fx-view-discoverability-treatment-a-subtitle": "Cerca in tutte le tue schede, sia aperte che chiuse, per trovarla velocemente.",
           "fx-view-discoverability-treatment-b-subtitle": "Qui puoi trovarla e riaprirla velocemente. Conserviamo per te una cronologia delle schede chiuse di recente.",
           "fx-view-discoverability-treatment-c-subtitle": "Ti mostreremo tutte le schede aperte, in tutte le finestre.",
           "fx-view-discoverability-secondary-button-label": "Chiudi",
           "fx-view-discoverability-split-button-option1-label": "Non mostrare di nuovo questo suggerimento",
           "fx-view-discoverability-split-button-option2-label": "Mostra meno suggerimenti",
           "fx-view-discoverability-split-button-option3-label": "Gestisci impostazioni"
         },
         "en-CA": {
           "fx-view-discoverability-treatment-a-title": "Can’t find the tab you need?",
           "fx-view-discoverability-treatment-b-title": "Didn’t mean to close that tab?",
           "fx-view-discoverability-treatment-c-title": "Can’t find the tab you need?",
           "fx-view-discoverability-primary-button-label": "Open Firefox View",
           "fx-view-discoverability-treatment-a-subtitle": "Search across all your open and closed tabs to quickly find it.",
           "fx-view-discoverability-treatment-b-subtitle": "Find and reopen it quickly here. We keep a history of your recently closed tabs for you.",
           "fx-view-discoverability-treatment-c-subtitle": "We’ll show you every tab you have open, across all your windows.",
           "fx-view-discoverability-secondary-button-label": "Dismiss",
           "fx-view-discoverability-split-button-option1-label": "Don’t show this recommendation again",
           "fx-view-discoverability-split-button-option2-label": "Show fewer recommendations",
           "fx-view-discoverability-split-button-option3-label": "Manage settings"
         },
         "en-GB": {
           "fx-view-discoverability-treatment-a-title": "Can’t find the tab you need?",
           "fx-view-discoverability-treatment-b-title": "Didn’t mean to close that tab?",
           "fx-view-discoverability-treatment-c-title": "Can’t find the tab you need?",
           "fx-view-discoverability-primary-button-label": "Open Firefox View",
           "fx-view-discoverability-treatment-a-subtitle": "Search across all your open and closed tabs to quickly find it.",
           "fx-view-discoverability-treatment-b-subtitle": "Find and reopen it quickly here. We keep a history of your recently closed tabs for you.",
           "fx-view-discoverability-treatment-c-subtitle": "We’ll show you every tab you have open, across all your windows.",
           "fx-view-discoverability-secondary-button-label": "Dismiss",
           "fx-view-discoverability-split-button-option1-label": "Don’t show this recommendation again",
           "fx-view-discoverability-split-button-option2-label": "Show fewer recommendations",
           "fx-view-discoverability-split-button-option3-label": "Manage settings"
         },
         "en-US": {
           "fx-view-discoverability-treatment-a-title": "Can’t find the tab you need?",
           "fx-view-discoverability-treatment-b-title": "Didn’t mean to close that tab?",
           "fx-view-discoverability-treatment-c-title": "Can’t find the tab you need?",
           "fx-view-discoverability-primary-button-label": "Open Firefox View",
           "fx-view-discoverability-treatment-a-subtitle": "Search across all your open and closed tabs to quickly find it.",
           "fx-view-discoverability-treatment-b-subtitle": "Find and reopen it quickly here. We keep a history of your recently closed tabs for you.",
           "fx-view-discoverability-treatment-c-subtitle": "We’ll show you every tab you have open, across all your windows.",
           "fx-view-discoverability-secondary-button-label": "Dismiss",
           "fx-view-discoverability-split-button-option1-label": "Don’t show this recommendation again",
           "fx-view-discoverability-split-button-option2-label": "Show fewer recommendations",
           "fx-view-discoverability-split-button-option3-label": "Manage settings"
         }
       },
       "isRollout": true
     },
     {
       "slug": "new-alt-text-flow-and-generation-treatment-b-rollout",
       "branch": {
         "slug": "treatment-b",
         "ratio": 1,
         "feature": {
           "value": {},
           "enabled": false,
           "featureId": "this-is-included-for-desktop-pre-95-support"
         },
         "features": [
           {
             "value": {
               "enableAltText": true,
               "browserMlEnable": true,
               "enableUpdatedAddImage": true
             },
             "enabled": true,
             "featureId": "pdfjs"
           }
         ],
         "firefoxLabsTitle": null
       },
       "active": true,
       "experimentType": "rollout",
       "source": "rs-loader",
       "userFacingName": "New alt text flow and generation in PDFs - for EN-* locales outside of EU+EEA",
       "userFacingDescription": "This experiment offers users improved alt text flow upon adding an image to a PDF and functionality that generates alt text for images added to PDFs using a small, local, and fully private language model.",
       "lastSeen": "2025-01-19T08:01:57.397Z",
       "featureIds": [
         "pdfjs"
       ],
       "prefs": [
         {
           "name": "pdfjs.enableAltText",
           "branch": "default",
           "featureId": "pdfjs",
           "variable": "enableAltText",
           "originalValue": false
         },
         {
           "name": "browser.ml.enable",
           "branch": "default",
           "featureId": "pdfjs",
           "variable": "browserMlEnable",
           "originalValue": false
         },
         {
           "name": "pdfjs.enableUpdatedAddImage",
           "branch": "default",
           "featureId": "pdfjs",
           "variable": "enableUpdatedAddImage",
           "originalValue": false
         }
       ],
       "isRollout": true
     },
     {
       "slug": "no-one-click-set-to-default-rollout-lth-holdback-branch",
       "branch": {
         "slug": "holdback",
         "ratio": 1,
         "feature": {
           "value": {},
           "enabled": false,
           "featureId": "this-is-included-for-desktop-pre-95-support"
         },
         "features": [
           {
             "value": {
               "setDefaultBrowserUserChoiceRegRename": false
             },
             "enabled": true,
             "featureId": "shellService"
           }
         ]
       },
       "active": true,
       "experimentType": "rollout",
       "source": "rs-loader",
       "userFacingName": "No one click set to default rollout LTH holdback branch",
       "userFacingDescription": "Support holdback branch of Long-term holdback for H2 Velocity experiments",
       "lastSeen": "2024-12-12T17:54:19.163Z",
       "featureIds": [
         "shellService"
       ],
       "prefs": [
         {
           "name": "browser.shell.setDefaultBrowserUserChoice.regRename",
           "branch": "user",
           "featureId": "shellService",
           "variable": "setDefaultBrowserUserChoiceRegRename",
           "originalValue": null
         }
       ],
       "isRollout": true
     },
     {
       "slug": "phc-rollout",
       "branch": {
         "slug": "rollout",
         "ratio": 1,
         "feature": {
           "value": {},
           "enabled": false,
           "featureId": "this-is-included-for-desktop-pre-95-support"
         },
         "features": [
           {
             "value": {
               "phcEnabled": true
             },
             "enabled": true,
             "featureId": "phc"
           }
         ]
       },
       "active": true,
       "experimentType": "rollout",
       "source": "rs-loader",
       "userFacingName": "PHC Rollout",
       "userFacingDescription": "Roll out the Probabilistic Heap Checker in Firefox Release.",
       "lastSeen": "2024-12-12T17:54:19.091Z",
       "featureIds": [
         "phc"
       ],
       "prefs": [
         {
           "name": "memory.phc.enabled",
           "branch": "user",
           "featureId": "phc",
           "variable": "phcEnabled",
           "originalValue": null
         }
       ],
       "isRollout": true
     },
     {
       "slug": "relay-integration-into-firefox-118-release-for-all-fxa-and-autofill-users",
       "branch": {
         "slug": "enable-relay-integration",
         "ratio": 1,
         "feature": {
           "value": {},
           "enabled": false,
           "featureId": "this-is-included-for-desktop-pre-95-support"
         },
         "features": [
           {
             "value": {
               "firefoxRelayIntegration": true
             },
             "enabled": true,
             "featureId": "password-autocomplete"
           }
         ]
       },
       "active": true,
       "experimentType": "rollout",
       "source": "rs-loader",
       "userFacingName": "Relay integration into Firefox 118+ Release for all FXA and autofill users",
       "userFacingDescription": "This rollout gives Firefox Account users the ability to make Relay email masks directly in the browser.",
       "lastSeen": "2025-01-30T18:16:23.743Z",
       "featureIds": [
         "password-autocomplete"
       ],
       "prefs": [],
       "isRollout": true
     },
     {
       "slug": "unified-api-for-spocs-and-top-sites-controlled-rollout-for-release-133",
       "branch": {
         "slug": "control",
         "ratio": 1,
         "feature": {
           "value": {},
           "enabled": false,
           "featureId": "this-is-included-for-desktop-pre-95-support"
         },
         "features": [
           {
             "value": {
               "unifiedAdsSpocsEnabled": true,
               "unifiedAdsTilesEnabled": true
             },
             "enabled": true,
             "featureId": "newtabUnifiedAds"
           }
         ],
         "firefoxLabsTitle": null
       },
       "active": true,
       "experimentType": "rollout",
       "source": "rs-loader",
       "userFacingName": "Unified API for spocs and top sites - controlled rollout for release 133+",
       "userFacingDescription": "We're switching to a new endpoint for the services supplying sponsored content and top sites to the new tab. This is a controlled rollout for 133 on the Release channel to that new endpoint.",
       "lastSeen": "2025-01-29T16:58:37.876Z",
       "featureIds": [
         "newtabUnifiedAds"
       ],
       "prefs": [
         {
           "name": "browser.newtabpage.activity-stream.unifiedAds.spocs.enabled",
           "branch": "user",
           "featureId": "newtabUnifiedAds",
           "variable": "unifiedAdsSpocsEnabled",
           "originalValue": null
         },
         {
           "name": "browser.newtabpage.activity-stream.unifiedAds.tiles.enabled",
           "branch": "user",
           "featureId": "newtabUnifiedAds",
           "variable": "unifiedAdsTilesEnabled",
           "originalValue": null
         }
       ],
       "isFirefoxLabsOptIn": false,
       "firefoxLabsTitle": null,
       "firefoxLabsDescription": null,
       "isRollout": true
     },
     {
       "slug": "upgrade-spotlight-rollout",
       "branch": {
         "slug": "treatment",
         "ratio": 1,
         "feature": {
           "value": {},
           "enabled": false,
           "featureId": "this-is-included-for-desktop-pre-95-support"
         },
         "features": [
           {
             "value": {
               "enabled": false
             },
             "enabled": true,
             "featureId": "upgradeDialog"
           }
         ]
       },
       "active": true,
       "experimentType": "rollout",
       "source": "rs-loader",
       "userFacingName": "Upgrade Spotlight Rollout",
       "userFacingDescription": "Experimenting on onboarding content when you upgrade Firefox.",
       "lastSeen": "2024-12-12T17:54:19.075Z",
       "featureIds": [
         "upgradeDialog"
       ],
       "prefs": [],
       "isRollout": true
     },
     {
       "slug": "user_restricted-for-content-process-rollout-134",
       "branch": {
         "slug": "userrestricted",
         "ratio": 1,
         "feature": {
           "value": {},
           "enabled": false,
           "featureId": "this-is-included-for-desktop-pre-95-support"
         },
         "features": [
           {
             "value": {
               "Level": 8
             },
             "enabled": true,
             "featureId": "contentProcessSandbox"
           }
         ],
         "firefoxLabsTitle": null
       },
       "active": true,
       "experimentType": "rollout",
       "source": "rs-loader",
       "userFacingName": "USER_RESTRICTED for content process - Rollout 134",
       "userFacingDescription": "Rollout of process sandbox improvement for content processes.",
       "lastSeen": "2025-01-27T17:15:02.209Z",
       "featureIds": [
         "contentProcessSandbox"
       ],
       "prefs": [
         {
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I've been using Firefox for the various iterations of Windows for many years and it's gone smoothly. Now, when I play a YouTube or Instagram video in Windows 11, the video often becomes just an image of pixelated multicolored squares. The sound continues to play normally. On YouTube, the video continues to play. On Instagram the video tends to freeze. I've attached a screenshot from an Instagram video.

I checked my external monitor and it's definitely the laptop, which is less than a year old. This only happens with videos and other browsing works as usual. I have no issue using Chrome, so it seems to be a Firefox thing. I tried clearing the cache and history. When that didn't work, I uninstalled Firefox completely and reinstalled it. Same issue. I've attached a screenshot from an Instagram video. Thanks for any advice you can offer.

Yesterday I could not access my account to view recent statements. It would not accept username , which bank insured was correct(as it is my account #). Anything I entered flashed an ALERT message that info was incorrect.

Several years ago (5+) I used some obscure Firefox settings to enable some sounds for the right click "Context menu" appearing and selecting an option for said context menu. These sounds also apply to the menu bar drop-downs at the top of the browser window (Disabled by default.) I enabled these because, at the time, Firefox stopped using the native windows rendering for the context menu and menu bar and thus stopped triggering the built in windows sound API calls. Later updates however have made this a bit of an issue as Firefox plays these sounds at full volume now while I have the windows sound effects reduced in volume compared to overall system volume. These are not native windows 7/10/11 sound effects I am using and are quite harsh and slightly painful at full volume, and while reducing the volume of Firefox itself in the windows 10 sound mixer is effective on them, that simply isn't a solution due to the volume of media content in Firefox (eg: YouTube) being affected as well. I have since tried to find again the guide/article I used to enable these sounds, and manually find the value in About:Config where I believe these changes originate (I could be wrong on this), both to 0 success.

Does anyone know what obscure changes I need to make to remove these sounds?

There's a bug with Firefox 134.0.2. where I keep getting logged out of certain websites, even without clearing my cache.

Is there a possible fix in the works for this issue?

When I run a internet speed test Edge and Chrome are consistently in the 80's range. When I run FF the speed is in the 60/s. It's causing downloads to get hung up. What can I or FF do about this?

Nearly every website I try to get on to crashes. Youtube crashes almost immediately, Crunchyroll crashes when I try to play a video. Hidive doesn't crash. The Submit feedback website also crashes after a couple of seconds. I have done almost everything recommended to me in regards to trouble shooting. Firefox is up to date, my drivers are up to date, I cleared my cookies and turned off every plug in, but nothing works. My connection is secure, as I do not have problems when I play and download games on steam. I have tried using the link to get the the community help page, but that link doesn't work and leads to a Page Not Found page, so I can not share my latest crash report code.

The report code is EXCEPTION_ACCESS_VIOLATION_READ

I have looked this up but haven't been able to get any helpful answers.

If there is anything anybody could do that would be great.