Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.

Files download with different extensions on different PCs with the same configuration

  • 2 odpovědi
  • 1 má tento problém
  • 11 zobrazení
  • Poslední odpověď od gvkempen

gvkempen
gvkempen
more options

At the office we work with Firefox as our primary browser, as it has the best support for our Salesforce platform. Within salesforce there's an option to download attachments from messages. Here is where the problem lies: on some computers the attachment downloads correctly as an .EML file. On other computers the files download as an .MHT file, which needs conversion to EML before it can be opened in Outlook. All PCs have been deployed at once with the same configurations and run the same version of Firefox ESR. Any idea on what can cause such a problem, and how to fix it would be very much appreciated.

At the office we work with Firefox as our primary browser, as it has the best support for our Salesforce platform. Within salesforce there's an option to download attachments from messages. Here is where the problem lies: on some computers the attachment downloads correctly as an .EML file. On other computers the files download as an .MHT file, which needs conversion to EML before it can be opened in Outlook. All PCs have been deployed at once with the same configurations and run the same version of Firefox ESR. Any idea on what can cause such a problem, and how to fix it would be very much appreciated.

Všechny odpovědi (2)

guigs
guigs
more options

Hi gvkempen, Thank you for your question, I understand that multiple PCs with the same configuration are downloading different file types from a Salesforce site from Firefox.

In cases where preferences do not save I can suggest this article: Preferences that do not save: How to fix preferences that won't save The preference is stored in this file: permissions.sqlite and content-prefs.sqlite and Change behavior when opening a file if this preference is locked in your configuration.

However I would better advise to join these two resources:

gvkempen
gvkempen Autor dotazu
more options

Hi, and sorry for the late reply. I will look into this, but I have a feeling that my issue isn't a result of wrong file handling, but that it's more likely related to file reading. Thanks again for your links and help.