Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

firefox won't connect to https://tools.google.com/dlpage/widevine/thankyou.html

  • 1 odpověď
  • 1 má tento problém
  • 5 zobrazení
  • Poslední odpověď od guigs

more options

When I try to download widevine to my for Showtime I get the following message:

Add-on could not be added because of a connection failure on tools.google.com


How can this be fixed?

When I try to download widevine to my for Showtime I get the following message: Add-on could not be added because of a connection failure on tools.google.com How can this be fixed?

Všechny odpovědi (1)

more options

That url redirects to google chrome, but that could be something about the browser detection when I tested. I tested on version 37.0.2 and 38beta and did not have any trouble. Please consider the following:

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.