Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.

on Mac OS X El Capitan 10.11.2 why is Thunderbird version panel blank

  • 3 odpovědi
  • 1 má tento problém
  • 2 zobrazení
  • Poslední odpověď od redbob

redbob
redbob
more options

I am running Mac Pro on above OS X. Today I updated to Thunderbird to 38.5.1 but I get a blank box when displaying 'About Thunderbird'. I have removed and reinstalled but still get the same thing. A colleague running the same hardware has upgraded successfully. Is this a bug in the new version? Screen shot attached and can send diag report prior to upgrade if required. thanks RedBob

I am running Mac Pro on above OS X. Today I updated to Thunderbird to 38.5.1 but I get a blank box when displaying 'About Thunderbird'. I have removed and reinstalled but still get the same thing. A colleague running the same hardware has upgraded successfully. Is this a bug in the new version? Screen shot attached and can send diag report prior to upgrade if required. thanks RedBob
Přiložené obrázky

Všechny odpovědi (3)

redbob
redbob Autor dotazu
more options

The version info appears but only when dragged onto a secondary (non Mac) screen......wierd?

Upravil uživatel redbob dne

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Mac sometimes has install/update issues. Did you try reinstalling from https://www.mozilla.org/thunderbird/ ?

redbob
redbob Autor dotazu
more options

Thanks Wayne, yes I did and still no joy. If i open Tbird and leave the control / top bar on my mac screen, then repeating 'About Tbird' will display the correct expected info on the Mac screen. When I open Tbird on a seperate screen and repeat the 'About Tbird' then the blank panel will still appear on my Mac screen.