John99 said

Firefox is obviously unuseable if it crashes so frequetly. No one has as yet apparently proposed any workable solution. As a test install Firefox Developer Edition (DE). Do not use any plugins with it. Set them all to disabled. Ten minutes testing should then see if that is an improvement or not. Firefox DE installs by default as an extra browser with its own profile, so it will not harm or affect your existing Firefox install. If that does not immediately improve, and stay improved then I suggest you bite the bullet and try the malware scans. If you get crashes in DE in that configuration please post two or three Crash IDs . I personally do not understand the causes of your prior crashes. I may have more luck with your next lot.

OK , i will try the DE and see if its better , i will be busy most of the weekend , and have a few things going on the first part of next week , after that i will test and see if anything is different

As for the Crash Reports , what good are they if they do not tell what the issue is ?? , so far after all the reports i posted , not one person has been able to say , THIS is the cause , its been guesses about Spyware , i have done scans , prior to and since posting , and nothing has come up with ANY spyware or Viruses , and as i mentioned , it did this BEFORE i installed the Hard Drive and OS that is in it now , and since its so random , 10 minutes will not tell anything , i can have 10 crashes in a day , or 1 in a week , there is no pattern , and there is no certain web page or time of day/night that it happens at , i can go to the same page 5 times , and no crash , then it will crash 5 times in a row , or 2 times , or not at all for the rest of the day , or week

This and this alone is the reason i believe the issue is with Firefox itself , and not anything on or in my system , since it NEVER happens with other browsers , and it allows me to open the page right after the crash , since the crash prompt says "Restart Firefox" , and i do and go right back to where i was browsing , with no issue , or it may crash again , or not for the rest of the day/week , it makes no sense , and i don't understand why none of the Crash Reports give a clue as to what caused it to crash , isn't that what they are for ?? , yet no one has a clue as to why it keeps happening , so why isn't the Crash Reporter , actually reporting what caused the crash ??

So i will try this and keep you posted , but it will most likely be the middle of next week before i can get to it

Some crash reports are more useful to us as contributors than others. I know some with similar signatures to some of your crashes relate to a security issue to which I have no detailed access, and if I did have would be legally bound to not disclose information.

You are getting multiple crash signatures. Speaking generally: Some Crash signatures occur 10s of thousands of times a week those are prioritised and with any luck quickly resolved. Some crash signatures are not very specific and have multiple causes, others are so rare it is difficult to make progress or get steps to reproduce.

• I just pulled up one of your specific crash signatures
  here That had half a dozen reports over a month.

By the way DE in its default configuration should often be able to crash and recover from single tabs crashing without the browser needing to stop or restart. That should be a lot more convenient at least.

John99 said

Some crash reports are more useful to us as contributors than others. I know some with similar signatures to some of your crashes relate to a security issue to which I have no detailed access, and if I did have would be legally bound to not disclose information. You are getting multiple crash signatures. Speaking generally: Some Crash signatures occur 10s of thousands of times a week those are prioritised and with any luck quickly resolved. Some crash signatures are not very specific and have multiple causes, others are so rare it is difficult to make progress or get steps to reproduce.

• I just pulled up one of your specific crash signatures
  here That had half a dozen reports over a month.

By the way DE in its default configuration should often be able to crash and recover from single tabs crashing without the browser needing to stop or restart. That should be a lot more convenient at least.

Well i got a chance to try it tonight , the first place i went to it crashed (the Tab crashed , which to me is the same thing) , so no improvements with this one either , i am guessing because its built exactly the same

Again , IE and Chrome don't crash , so this is annoying that ONLY Firefox crashes

Do i submit a crash report the same way ?? , what do i do exactly

The advantage is if the tab crashes you can restart that tab without having to stop using the browser. It may also help you in discovering a pattern to the crashes.

You submit crashes in a similar method to with the Firefox Release and will find the Crash IDs in DE's own about:crashes. If you paste in say 5 of the Crash IDs, (2 or 3 if that is all you have) I will see if they help me at all.

Please also paste in the troubleshooting info from DE (Please paste into a single reply and edit out the print related detail) and try DE in its safe mode with no plugins enabled. Please paste in crash IDs from such crashes. If necessary and if no one one else has solutions to such crashes I will either file a bug or otherwise escalate.

John99 said

The advantage is if the tab crashes you can restart that tab without having to stop using the browser. It may also help you in discovering a pattern to the crashes. You submit crashes in a similar method to with the Firefox Release and will find the Crash IDs in DE's own about:crashes. If you paste in say 5 of the Crash IDs, (2 or 3 if that is all you have) I will see if they help me at all. Please also paste in the troubleshooting info from DE (Please paste into a single reply and edit out the print related detail) and try DE in its safe mode with no plugins enabled. Please paste in crash IDs from such crashes. If necessary and if no one one else has solutions to such crashes I will either file a bug or otherwise escalate.

OK , first off , the way it crashes (with the exception of the "Tab" wording) is the same way the regular Firefox crashes , in the regular Firefox , it says at the bottom of the crash box , "Restart Firefox" , so its doing the same thing as Restarting a Tab , there is no physical difference in what it does , at least from my perspective , i do not "stop" using the browser , i simply push the button that says Restart , which is what happens when you restart the Tab , so its virtually the same thing , its just worded differently , and if there was a "pattern" to the crashes i would have discovered it months ago , there is NO PATTERN , its random as i have mentioned several times , i can go to the same page a dozen times , and it may crash once , or 10 times , it does not matter of the time of day , day of week , , there is NO PATTERN , if there was , i could have solved this on my own

It crashed only once so far , because i went back to using the "regular" Firefox , because the crash is happening with DE as well , so to me the issue is in BOTH of them , and i did not see the point of "testing" any further , the problem persists with both versions, , so to me , whatever is similar in both of them , is most likely the cause , so its not Add On's , its not a virus or spyware as i have already tested before and after i originally posted my issues , using the same programs , that was mentioned here as well as others

Windows Malicious Software Remover for example , found nothing  , as did Spybot Search and Destroy , as did the virus scans  , there is not 1 item that came up on any scan that i did  , which to me , proves it is not spyware or a virus , but Firefox itself as the cause of the crashes , including the fact that the crashes only happen with Firefox , and no other browser  , that to me alone eliminates everything , except Firefox as the cause   , i have browsed Firefox help , and found many other posts about random multiple crashing , so i am not the only one with this issue  , i will run it some more over the next few days , and see if/how many times it crashes (the DE version) , and submit the reports and we can go from there , and i do not have "Add On's" enabled in the DE version , so that is not a issue , the only thing i "added" was my Bookmarks and Passwords  , and i did "sync" it with the other version so i could have my passwords and bookmarks  , other than that i left the other boxes unchecked when setting it up

Maybe you have only one tab at a time open or mybe it is the type of crash that brings down the whole browser. I may have many windows and tabs open. If deliberately crashes a single tab and can sometimes continue for example writing this message with an adjacent tab yet to be restarted (screenshot attached).

Advantages in continuing testing with DE would have been

• It was using a new profile
• It was a new install
• It will have had fixes that are twelve weeks away from your Release
• You could have tried that in safe mode and with all plugins disabled, without affecting your use of the ordinary Browser.
  • It may have been useful for troubleshooting and escalating your issue.
  • The Crash IDs may have been more informative than the ones so far seen.

It crashed only once so far

John99 said

Maybe you have only one tab at a time open or mybe it is the type of crash that brings down the whole browser. I may have many windows and tabs open. If deliberately crashes a single tab and can sometimes continue for example writing this message with an adjacent tab yet to be restarted (screenshot attached). Advantages in continuing testing with DE would have been

• It was using a new profile
• It was a new install
• It will have had fixes that are twelve weeks away from your Release
• You could have tried that in safe mode and with all plugins disabled, without affecting your use of the ordinary Browser.
  • It may have been useful for troubleshooting and escalating your issue.
  • The Crash IDs may have been more informative than the ones so far seen.

It crashed only once so far

So have you got at least that Crash ID please ?

https://crash-stats.mozilla.com/report/index/a3f65cd6-601e-4b09-a190-feac92160410

ID: a3f65cd6-601e-4b09-a190-feac92160410

Something i just noticed , the crash reports are all together from both versions , since this is a "new separate install" , shouldn't it have its crash report by itself only showing the 1 i had last night ?? , i don't get if they are separate that they are all mixed together with the regular Firefox crashes and the DE version , to me they should not be mixed together if they are not the same thing , seems like they work together , which would explain why this version crashed also , since everything is linked , so that means the bugs are linked as well , not good in my opinion

And the image in your post is what i saw for the error in the DE version , but its the same thing , the webpage is closed out/Firefox closes , and you have to re-open the page/tab either way , so as i mentioned , its the same thing , its not better since it still crashed the same as the regular Firefox , which as it looks from the crash page , are both mixed together , so unless i actually uninstall one of the versions , i don't see how they could be separate installs

Something i just noticed , the crash reports are all together from both versions , since this is a "new separate install" , shouldn't it have its crash report by itself only showing the 1 i had last night ?? , i don't get if they are separate that they are all mixed together

The crash IDs are stored with data in the same path as the profiles but above them. It does depend on the options chosen when installing but yes different installs and different profile often use a common folder to store Crash IDs.

Whilst Firefox is running you can check by opening the profile folder from the troubleshooting page to confirm they have separate profiles. Alternatively open and look at the History sidebar and you should be able to tell it is a different profile. It clearly was a separate install, your crash ID confirms it was Fx47.0a2 as does the fact you could get a tab crash.

Someone, with one of the Crash Signatures you have, found it was caused by faulty RAM.

{/questions/1114714}Thanks all for help. I found the source of my problem. It is one of memory module DDR2 2Gb that i bought on ebay. I have tested all memory but no found any errors. But Firefox crashes when I used the particular memory module. I do not understand that fact that only Firefox crashes, all other program works normal. I had to pull a strange memory. It now remains 6Gb.

I know I had a series of crashes on a machine that I knew would be memory related. They occurred with certain combinations of RAM modules. However even with bad combinations although it would crash when in use it would still give clear results on overnight memtests.

Also I note it has been mentioned some of your crashes were graphics or Flash Player related.

• Have you tested in Firefox's safe mode?

For instance I do not think you would have got the DE crash in safe mode (I know I did not ask you to test DE in Firefox's safemode). Looking back over this thread I am not sue you have actually tried Firefox's safemode.

If you test the Release or DE (whatever is now still installed) in this configuration

• A new profile,
• Firefox's safemode,
• All plugins disabled
• And while you are at it please add testing in Windows Safemode so you do all that combination at once.

Does that stop the crashes, or at least mean you can go more than 10 minutes at at a time without crashing.

Please give us the CrashIDs for five crashes in that configuration, and I will seek help in solving this.

Forum Note Developer Edition Crash (Not in safe mode)

• Your crash report for Crash ID bp- a3f65cd6-601e-4b09-a190-feac92160410
• Crash Signature: js::jit::EnterBaselineMethod

The computer was rebuilt last year (by me) , the ram (8gb) the video card (Nvidia GTX750TI 2gb) and the OS (Win 7 Pro 64 bit) The Power Supply (500 watt) are all new last summer (nothing used installed) , the only old items remaining are the processor and motherboard (Intel Q6600 Quad Core 2.4gHz ,MSI Motherboard)

I have some Memory checking software , (its what i used to diagnose the old ram that i found 2 sticks (of 4) bad last year which prompted the rebuild , i could run a test , but i don't think that is the issue

And no i have not tested Firefox in Safe Mode

Hi again Jim, An interesting answer.

Any particular reason why you have not yet tried in Firefox's safe mode ? It is a very simple diagnostic or troubleshooting step, and as long as you do not use the reset option causes no lasting effects. It is one of the first things to try if you have problems.

RAM testing tools are not foolproof. Memory related problems could conceivably explain some of your issues. Once more likely problems have been ruled out it will be worth investigating remaining; less likely causes; including RAM issues. Removing or swapping memory chips/cards may be worth trying. The initial problem; necessitating the rebuild; may even have been not faulty memory sticks, but a faulty MoBo. If that showed up on testing with a memory diagnostics tool last time maybe that is worth trying again.

On Linux you can often swap or clone partitions between different machines to rule out hardware issues, but Window does not work that way. I suppose you could try a third party Firefox portable on a USB memory stick. If that works fine on other computers, but not the problem one it may indicate it is not Firefox itself that is problematic.

• http://portableapps.com/apps/internet/firefox_portable

I also asked John99 said

If you test the Release or DE (whatever is now still installed) in this configuration

• A new profile,
• Firefox's safemode,
• All plugins disabled
• And while you are at it please add testing in Windows Safemode so you do all that combination at once.

Does that stop the crashes, or at least mean you can go more than 10 minutes at at a time without crashing.

Please give us the CrashIDs for five crashes in that configuration, and I will seek help in solving this.

Are you able to try that now and let us have the Crash IDs please ?

JimDirt said

The computer was rebuilt last year (by me) , the ram (8gb) the video card (Nvidia GTX750TI 2gb) and the OS (Win 7 Pro 64 bit) The Power Supply (500 watt) are all new last summer (nothing used installed) , the only old items remaining are the processor and motherboard (Intel Q6600 Quad Core 2.4gHz ,MSI Motherboard) I have some Memory checking software , (its what i used to diagnose the old ram that i found 2 sticks (of 4) bad last year which prompted the rebuild , i could run a test , but i don't think that is the issue And no i have not tested Firefox in Safe Mode
Modified April 11, 2016 at 4:07:35 PM +0100 by JimDirt