Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.

Can't delete parent.lock file and Firefox won't start

  • 1 odpověď
  • 1 má tento problém
  • 2 zobrazení
  • Poslední odpověď od FredMcD

larryer
larryer
more options

scenario: This has happened to me about 5 times. Windows 10 personal pc, Firefox not responding error. I close Firefox. When I try to restart, it says it can't restart, Firefox is still running. Try to close Firefox process via Task Manager, and get "Access not authorized" error. Search the internet for solutions, various sources including Firefox help say to delete "parent.lock" file in the Firefox Profile. Try to do this, but get an error saying the file can't be deleted because it's still in use (i.e Firefox is still running). Delete Firefox, download and reinstall, reboot, nothing helps, Firefox is still running error remains. To sum up: 1. Firefox says it's running but it's not. 2. Can't access Firefox profile manager to create a new profile. 3. Can't delete parent.lock file. 4. Therefore Firefox is not available and is caught in a loop.

Are there any suggestions for next steps?

Thanks

scenario: This has happened to me about 5 times. Windows 10 personal pc, Firefox not responding error. I close Firefox. When I try to restart, it says it can't restart, Firefox is still running. Try to close Firefox process via Task Manager, and get "Access not authorized" error. Search the internet for solutions, various sources including Firefox help say to delete "parent.lock" file in the Firefox Profile. Try to do this, but get an error saying the file can't be deleted because it's still in use (i.e Firefox is still running). Delete Firefox, download and reinstall, reboot, nothing helps, Firefox is still running error remains. To sum up: 1. Firefox says it's running but it's not. 2. Can't access Firefox profile manager to create a new profile. 3. Can't delete parent.lock file. 4. Therefore Firefox is not available and is caught in a loop. Are there any suggestions for next steps? Thanks

Všechny odpovědi (1)

FredMcD
FredMcD
more options

Reboot the computer. Then delete the parent file WITHOUT starting Firefox.