Application Basics

Name: Firefox Version: 53.0 Build ID: 20170413192749 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0 OS: Windows_NT 6.1 Multiprocess Windows: 0/1 (Disabled) Safe Mode: false

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Name: Application Update Service Helper Version: 2.0 Enabled: true ID: aushelper@mozilla.org

Name: Multi-process staged rollout Version: 1.14 Enabled: true ID: e10srollout@mozilla.org

Name: Pocket Version: 1.0.5 Enabled: true ID: firefox@getpocket.com

Name: Web Compat Version: 1.0 Enabled: true ID: webcompat@mozilla.org

Name: Adobe Acrobat DC - Create PDF Version: 15 Enabled: false ID: web2pdfextension@web2pdf.adobedotcom

Name: Dell Data Protection | Security Tools Version: 1.0.0.5842 Enabled: false ID: dpmaxz_ng@jetpack

Name: Skype Version: 8.0.0.9103 Enabled: false ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}

Graphics

Features Compositing: Direct3D 11 Asynchronous Pan/Zoom: none WebGL Renderer: Google Inc. -- ANGLE (NVIDIA NVS 310 Direct3D11 vs_5_0 ps_5_0) WebGL2 Renderer: Google Inc. -- ANGLE (NVIDIA NVS 310 Direct3D11 vs_5_0 ps_5_0) Audio Backend: wasapi Direct2D: true DirectWrite: true (6.2.9200.22084) GPU #1 Active: Yes Description: NVIDIA NVS 310 Vendor ID: 0x10de Device ID: 0x107d Driver Version: 9.18.13.3182 Driver Date: 11-11-2013 Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Subsys ID: 094e10de RAM: 512

Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: skia Decision Log D3D9_COMPOSITING: disabled by default: Disabled by default GPU_PROCESS: unavailable by runtime: Multi-process mode is not enabled

Important Modified Preferences

browser.cache.disk.capacity: 1048576 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20170413192749 browser.startup.homepage_override.buildID: 20170413192749 browser.startup.homepage_override.mstone: 53.0 browser.tabs.remote.autostart.2: true extensions.lastAppVersion: 53.0 gfx.crash-guard.d3d11layers.appVersion: 53.0 gfx.crash-guard.d3d11layers.deviceID: 0x107d gfx.crash-guard.d3d11layers.driverVersion: 9.18.13.3182 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true places.history.expiration.transient_current_max_pages: 65014 plugin.disable_full_page_plugin_for_types: application/pdf security.sandbox.content.tempDirSuffix: {4f316bcf-9ca8-42d4-a3be-6414d39b40d6}

Important Locked Preferences

Places Database

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.13.1 Version in use: 4.13.1

NSS Expected minimum version: 3.29.5 Version in use: 3.29.5

NSSSMIME Expected minimum version: 3.29.5 Version in use: 3.29.5

NSSSSL Expected minimum version: 3.29.5 Version in use: 3.29.5

NSSUTIL Expected minimum version: 3.29.5 Version in use: 3.29.5

Experimental Features

Sandbox

Content Process Sandbox Level: 1

More than one process is normal for the current Firefox. http://www.ghacks.net/2016/07/22/multi-process-firefox/

Multi-process Firefox is codenamed "e10s". https://wiki.mozilla.org/Firefox/multiprocess

Try to disable multi-process tabs in Firefox. You can disable multi-process tabs in Firefox by setting the related prefs to false on the about:config page.

browser.tabs.remote.autostart = false browser.tabs.remote.autostart.2 = false

http://www.ghacks.net/2016/07/22/multi-process-firefox/

Type about:config<enter> in the address bar. If a warning screen comes up, press the Be Careful button. At the top of the screen is a search bar.

Start Firefox in Safe Mode by holding down the <Shift> (Mac=Options) key, and then starting Firefox. https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Even doing what you said "Start in safe mode" resulted (seen in taskmanager) firefox being "open" but nothing on screen. I had to click your "This Doesn't Solve my problem" four times to get it to open at all. I reset Firefox. I have disabled every add-on (not many of them). I disabled AVG Safe Surfing too... Firefox just won't open any more except or unless I keep clicking and then 3+ pages show up. And it is NOT tabs... I open on DuckDuckGo, one tab homepage only. Windows Internet Explorer opens with one click in tool bar.

https://support.mozilla.org/en-US/kb/changes-toolbars-and-window-sizes-are-not-saved You may have corrupt xulstore.json or Localstore.rdf file.

Close Firefox. Open your file browser to this hidden location:

• Mac:’’' *~/Library/Application Support/Firefox/
• Linux:’’' *~/.mozilla/firefox/
• Windows:’’' %AppData%\Mozilla\Firefox\
• *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\

Locate the above files. Then rename or delete them. Restart Firefox.

Those files do not exist. See attached screen shot

C:\Users\Fred\AppData\Roaming\Mozilla\Firefox\Profiles Takes you to the Profiles folder. Find the profile you are currently using. In that folder, delete those files.

You can also do a file search and remove all those files.

FredMcD said

C:\Users\Fred\AppData\Roaming\Mozilla\Firefox\Profiles Takes you to the Profiles folder. Find the profile you are currently using. In that folder, delete those files. You can also do a file search and remove all those files.

Why would I want to delete my profile - which populates across several machines???

Not the profiles. Search for these files in the Profiles folder, and rename them all. xulstore.json and Localstore.rdf

Found xulstore.json renamed as xulstoreold.json. did not find other. trying fix...

By the way, found in C:\Users\Peter Riva\AppData\Roaming\Mozilla\Firefox\Profiles\n4f4i9f2.default-1493247850029

Still very slow to open (22 seconds) to homepage only. Other Firefox computers under 3 seconds. BUT at least it opened on one click only!

What are you using as your homepage?

Start Firefox in Safe Mode by holding down the <Shift> (Mac=Options) key, and then starting Firefox. https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

peterriva said

By the way, found in
C:\Users\Peter Riva\AppData\Roaming\Mozilla\Firefox\Profiles\n4f4i9f2.default-1493247850029

That, I think, is your default profile.

Opening in safe mode = longer time

home page = duckduckgo (no sign in)

Change your homepage to about:blank Is the problem still there?

Many site issues can be caused by corrupt cookies or cache.

• Clear the Cache and

• Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

• Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

• Cache; Select Advanced > Network. Across from

Cached Web Content, Press Clear Now.

If there is still a problem, https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Then restart. Poke around safe websites. Are there any problems?