Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Since last update I cannot receive BBC radio broadcasts - MS Explorer is fine. use

  • 3 odpovědi
  • 1 má tento problém
  • 1 zobrazení
  • Poslední odpověď od Shadow110

more options

Sorry - I am not a technical person. 2 to 3 weeks ago Mozilla automatically updated firefox. I use firefox every day (c. 8 years) to listen to bbc radio broadcasts and have not had problems previously. I select a radio channel e.g. bbc radio 4 and the website generates a separate window - as normal - but no sound and the the window does not respond. If I use windows Internet Explorer everything works as normal.

Please note I am still using Windows 7.

Regards Michael Gallagher

Sorry - I am not a technical person. 2 to 3 weeks ago Mozilla automatically updated firefox. I use firefox every day (c. 8 years) to listen to bbc radio broadcasts and have not had problems previously. I select a radio channel e.g. bbc radio 4 and the website generates a separate window - as normal - but no sound and the the window does not respond. If I use windows Internet Explorer everything works as normal. Please note I am still using Windows 7. Regards Michael Gallagher

Všechny odpovědi (3)

more options

Link to the BBC so others can test for problems?

more options

BBC.CO.UK and then menu options MORE, RADIO, Radio 4 etc

more options

Hi, please try in : SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Advanced > General)
  • plugins are not affected
  • preferences are not affected

TEST''''is issue still there ?