Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.

Cannot access to "My Shots" from Firefox Screenshoot tool

  • 3 odpovědi
  • 1 má tento problém
  • 19 zobrazení
  • Poslední odpověď od Hakka

Hakka
Hakka
more options

Recently I noticed that I cannot have access to my saves shots. I can use the tool to take a screenshot and I can download and delete the shot just fine as long as the tab of the single shot is open, but whenever I try to access to the "My Shot" page, the blue bar gets stuck on loadin, but no thumbnail ever show up. Usually I wouldn't mind, but I had stored few screenshots/backup of a train ticket I bought online, shots that feature my personal data; also, I changed the "expire date" of those shots to "never", so their likely to never be deleted?

Is there a way to get access to those shots so to delete them forever?


Just to make some tests and find out where the issue could lay, I created another profile in which I copy/pasted my "original" screenshot folder (browser-extension-data -> screenshot@mozilla.org) and the loading still stuck. If I delete the above folder (so the Screenshot tool gets a "clean start" with another storage.js), then everything works and stores new screenshots as it should. I gather the issue is with the data stored in the storage.js)? Is there a way to use the "registrationInfo" included in the file to get access to the files?

Recently I noticed that I cannot have access to my saves shots. I can use the tool to take a screenshot and I can download and delete the shot just fine as long as the tab of the single shot is open, but whenever I try to access to the "My Shot" page, the blue bar gets stuck on loadin, but no thumbnail ever show up. Usually I wouldn't mind, but I had stored few screenshots/backup of a train ticket I bought online, shots that feature my personal data; also, I changed the "expire date" of those shots to "never", so their likely to never be deleted? Is there a way to get access to those shots so to delete them forever? Just to make some tests and find out where the issue could lay, I created another profile in which I copy/pasted my "original" screenshot folder (browser-extension-data -> screenshot@mozilla.org) and the loading still stuck. If I delete the above folder (so the Screenshot tool gets a "clean start" with another storage.js), then everything works and stores new screenshots as it should. I gather the issue is with the data stored in the storage.js)? Is there a way to use the "registrationInfo" included in the file to get access to the files?

Všechny odpovědi (3)

the-edmeister
the-edmeister
  • Moderator
more options

Please see this support page for the Firefox Screenshots built-in extension. https://support.mozilla.org/en-US/kb/firefox-screenshots

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is usually better to save the screenshot locally by clicking the Download icon (down pointing arrow). This saves the screenshot to the default download folder on your computer and is better suites for sensitive data and data that you do not want/need to share. I think that there is also screenshot data (id) stored as part of the prefs (about:config and prefs.js).

Note that there is an extensions.screenshots.upload-disabled pref on the about:config page.

Hakka
Hakka Autor dotazu
more options

Cor-el, I did save them on my PC but, since I'm overly anxious, I decided to keep a further copy on the "My shoots" as well "just in case" until it came the day I left (and used that train tickets), and it now irks me that I cannot remove them from wherever server are saved, that's it. :)