Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Can't import MBOX files

  • 13 odpovědí
  • 2 mají tento problém
  • 1 zobrazení
  • Poslední odpověď od bdev

more options

I installed Thunderbird specifically to import/read MBOX files downloded from Gmail. I installed the add-on (ImportExport Tools NG). When I navigate to Tools / ImportExport Tools NG / Import mbox file, nothing happens. According to other websites, Thunderbird should open another dialog box at that point with several options, but I get nothin'. Any suggestions?

I installed Thunderbird specifically to import/read MBOX files downloded from Gmail. I installed the add-on (ImportExport Tools NG). When I navigate to Tools / ImportExport Tools NG / Import mbox file, nothing happens. According to other websites, Thunderbird should open another dialog box at that point with several options, but I get nothin'. Any suggestions?

Zvolené řešení

If you first select Local Folders in the Folder Pane, then Tools / ImportExport Tools NG / Import mbox file, do you see the window as in the attached picture? This is working in TB 60.8/W10.

Přečíst dotaz v kontextu 👍 1

Všechny odpovědi (13)

more options

Zvolené řešení

If you first select Local Folders in the Folder Pane, then Tools / ImportExport Tools NG / Import mbox file, do you see the window as in the attached picture? This is working in TB 60.8/W10.

more options

Somehow the Local Folders selection made the difference . . . I got the dialog box shown (wasn't getting it yesterday), and now I have a boatload of old messages dating back to '08! Thank you!

more options

I loaded the addon, but even after clicking local folders I do not see that window as shown above

more options

mwunsch995 said

I loaded the addon, but even after clicking local folders I do not see that window as shown above

Right-click Local Folders, then select ImportExportTools NG/Import mbox file.

more options

Hi, I can't even find the Local Folders in the Folders pane.

I get a list of Unread, Favorite, Unfiled, that's it. I'm trying to read mbox files from Yahoo Groups that I downloaded from Yahoo. Thank you for any help.

more options

JS3K said

Hi, I can't even find the Local Folders in the Folders pane. I get a list of Unread, Favorite, Unfiled, that's it. I'm trying to read mbox files from Yahoo Groups that I downloaded from Yahoo. Thank you for any help.

Local Folders is present in every TB setup, even if you haven't added any accounts. Select View/Folders/All; press Alt if the Menu Bar with View is hidden.

more options

Hi, thank you. This is all I see:

more options

Did you once have accounts in TB and folders visible in the Folder Pane, but after a crash or update TB started as if it were a new installation?

more options

Hi, no, this was a fresh install.

Thank you for your interaction.

more options

With a new installation, the Folder Pane should look like the attached picture, before adding any accounts. I don't know why yours is empty, so I suggest you create a new profile from Help/Troubleshooting Information, click about:profiles, then click Create a New Profile at the upper left .

more options

I'm also failing to get the expected sub-menu at Tools > ImportExportToolsNG > import mbox file > ??

I can't see Local Folders either ... is this because I'm on a Mac? If so, any suggestions?? Nothing logical seems to be working. Thanks

more options

bdev said

I'm also failing to get the expected sub-menu at Tools > ImportExportToolsNG > import mbox file > ?? I can't see Local Folders either ... is this because I'm on a Mac? If so, any suggestions?? Nothing logical seems to be working. Thanks

Do you see the Folder Pane with a list of the account folders, Inbox, Sent etc., and Local Folders? If not, select View/Layout/Folder Pane, of click the 3-bar icon, Options/Layout/Folder Pane.

When you select Tools/IET NG/Import mbox file, the window in the picture attached to my first reply should appear.

more options

So I discovered the cause of my error - I hadn't set up an email account in TB so couldn't see the Local Folders. As soon as I did I was able to follow the guidance in this thread and ... bingo!!. That only took me three months to resolve. Thanks all