I tried but can't ping that server "mail.address.lv". It might be down, or have DNS (domain name server) issues. Both conditions would make it impossible to connect.

If however you are trying to connect to mail.inbox.lv, their help site says this:

IMAP configuration in Thunderbird Before You configure any IMAP settings for Thunderbird, go to www.inbox.lv, log in with the account you’ll use for IMAP configuration and enable external POP3 and SMTP access. In order to ensure users’ safety, default access to mailbox using POP3/IMAP/SMTP protocol is denied.

Craig.za said

I tried but can't ping that server "mail.address.lv". It might be down, or have DNS (domain name server) issues. Both conditions would make it impossible to connect. If however you are trying to connect to mail.inbox.lv, their help site says this: IMAP configuration in Thunderbird Before You configure any IMAP settings for Thunderbird, go to www.inbox.lv, log in with the account you’ll use for IMAP configuration and enable external POP3 and SMTP access. In order to ensure users’ safety, default access to mailbox using POP3/IMAP/SMTP protocol is denied.

thankyou for your response. Well, the email address is not inbox.lv in this case, its ziemeluenkurs.lv

That appears to be a brewery. There is no "help" link. Very likely they contract out their mail service to one of the large and famous Internet Service Providers who may be able to help you. Contacting "info" @ that address to ask those questions would be the next step. You would need to find out the protocol for connection used by that ISP. I don't (at this stage) believe that it is a Thunderbird issue.

Craig.za said

That appears to be a brewery. There is no "help" link. Very likely they contract out their mail service to one of the large and famous Internet Service Providers who may be able to help you. Contacting "info" @ that address to ask those questions would be the next step. You would need to find out the protocol for connection used by that ISP. I don't (at this stage) believe that it is a Thunderbird issue.

alright, ill try that

Craig.za said

That appears to be a brewery. There is no "help" link. Very likely they contract out their mail service to one of the large and famous Internet Service Providers who may be able to help you. Contacting "info" @ that address to ask those questions would be the next step. You would need to find out the protocol for connection used by that ISP. I don't (at this stage) believe that it is a Thunderbird issue.

alright, thankyou, that was the issue, ISP guys changed IP for something and i didnt know about that. ty for your idea!

Issue with server connection here, any recommendation?

 Application Basics

   Name: Thunderbird
   Version: 68.4.2
   Build ID: 20200123140255

   Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:68.0) Gecko/20100101 Thunderbird/68.4.2
   OS: Windows_NT 10.0

   Launcher Process: Enabled
   Multiprocess Windows: 0/0
             Disabled
   Remote Processes: 0
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false

 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account5:
     INCOMING: account5, , (imap) mail.nabsatech.com:993, SSL, passwordCleartext
     OUTGOING: , mail.nabsatech.com:465, SSL, passwordCleartext, true

 Crash Reports for the Last 3 Days

 Remote Processes

   Type: Count

 Extensions
     Name
     Version
     Enabled
     ID
       
       Bing
       1.0
       true
       bing@search.mozilla.org

       Google
       1.0
       true
       google@search.mozilla.org

       Lightning
       68.4.2
       true
       {e2fda1a4-762b-4020-b5ad-a41df1933103}

       Twitter
       1.0
       true
       twitter@search.mozilla.org

       Wikipedia (en)
       1.0
       true
       wikipedia@search.mozilla.org

 Security Software
   Type: Name

     Antivirus: ESET Security
     Antispyware: ESET Security
     Firewall: ESET Firewall

 Graphics
     Features
     Compositing: Basic
     Asynchronous Pan/Zoom: none
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     WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
     WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000aa5d)

EGL_VERSION: 1.4 (ANGLE 2.1.0.8a050090f926) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context

     WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0)
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