Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Can not create a new account in Thunderbird. I have screen shots showing what I have tried. I have done this a number of times. I have changed the password to assure that was not the problem.

  • 2 odpovědi
  • 1 má tento problém
  • 15 zobrazení
  • Poslední odpověď od Paul K.

more options

The following screen shots show what I have tried. Pics 1, 2, and 3 are self explainable. Pic 4, I went to Yahoo and clicked on the "Mail" icon in the upper right hand corner. Pic 5, I clicked on the "denise.k.shurtz@sbcglobal.net" line. Pic 6, I clicked on the "denise.k.shurtz@sbcglobal.net" line. Pic 7, Entered the "new" password "Kathryn19710721LOGON".

        This was "new" because I made sure it have upper case, lower case, and numbers.

Pic 8, When I click on "Settings" in the upper right corner of the screen, the following appears on the

         right edge of the screen.

Pic 9, When I click "More Settings" at the bottom of the new part, I get the following. Pic 10, Nowhere do I see anything about Security. That was what I was told was the problem,

         therefore the changing of the password.
The following screen shots show what I have tried. Pics 1, 2, and 3 are self explainable. Pic 4, I went to Yahoo and clicked on the "Mail" icon in the upper right hand corner. Pic 5, I clicked on the "denise.k.shurtz@sbcglobal.net" line. Pic 6, I clicked on the "denise.k.shurtz@sbcglobal.net" line. Pic 7, Entered the "new" password "Kathryn19710721LOGON". This was "new" because I made sure it have upper case, lower case, and numbers. Pic 8, When I click on "Settings" in the upper right corner of the screen, the following appears on the right edge of the screen. Pic 9, When I click "More Settings" at the bottom of the new part, I get the following. Pic 10, Nowhere do I see anything about Security. That was what I was told was the problem, therefore the changing of the password.
Přiložené obrázky

Zvolené řešení

I think you have to use a secure mail key in place of the account password:

https://support.mozilla.org/en-US/questions/1288812

Přečíst dotaz v kontextu 👍 1

Všechny odpovědi (2)

more options

Zvolené řešení

I think you have to use a secure mail key in place of the account password:

https://support.mozilla.org/en-US/questions/1288812

more options

A secure mail key was in deed the solution. Thank you for the assistance. I spent many hours trying to solve this and about three minutes to use the solution. Thank you again.