Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.

Passworld problem with Sync

  • 1 odpověď
  • 1 má tento problém
  • 12 zobrazení
  • Poslední odpověď od Wesley Branton

Deni
Deni
more options

Hello!

I forgot my firefox account password, so when I tried to log in to a new mozzila to access my previous bookmarks and passwords, I requested a new password. I logged in with the new password, but it doesn't sync my data. I have no history, no bookmarks, no passwords. How can this problem be solved?

Thank you for your answer!

Sincerely: Daniel

Hello! I forgot my firefox account password, so when I tried to log in to a new mozzila to access my previous bookmarks and passwords, I requested a new password. I logged in with the new password, but it doesn't sync my data. I have no history, no bookmarks, no passwords. How can this problem be solved? Thank you for your answer! Sincerely: Daniel

Všechny odpovědi (1)

Wesley Branton
Wesley Branton
more options

Hi Daniel.

When you change your Firefox Account password, your Firefox Sync data gets deleted from the Mozilla servers. This is a technical limitation with how encryption works. The previous sync data is encrypted using whatever your account password was at the time. If the account password changes, it no longer matches the password that was used to encrypt the data, so that data can no longer be read.

If you sign into Firefox Sync again on Firefox, new data will get synced, but you can't recover any existing bookmarks or other information that was stored on Firefox Sync and not already saved to a browser.