Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.

Can't syncing my bookmark don't have any backup.

  • 2 odpovědi
  • 1 má tento problém
  • 1 zobrazení
  • Poslední odpověď od AKM

AKM
AKM
more options

Hello, yesterday i format my Lenovo G50-80 Laptop and reinstall windows 10 (home edition) then install Firefox . I forgot my account password so i reset my password and login to my Firefox account to syncing my bookmark, password and all . Every time if I format my laptop I do this and never face any problem but this time after login to my Firefox account I can't recover my bookmarks and passwords. it is my 11 years of bookmarks , kindly help me if possible , i don't gave any backup .

Hello, yesterday i format my Lenovo G50-80 Laptop and reinstall windows 10 (home edition) then install Firefox . I forgot my account password so i reset my password and login to my Firefox account to syncing my bookmark, password and all . Every time if I format my laptop I do this and never face any problem but this time after login to my Firefox account I can't recover my bookmarks and passwords. it is my 11 years of bookmarks , kindly help me if possible , i don't gave any backup .

Všechny odpovědi (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Resetting the password is a mistake because this causes all data on the Sync server to be deleted. This is because this password is used to encrypt your personal data locally with a sync key derived from this password before it is uploaded to the Sync server and only the original password or a recovery key can decrypt this data.

You can look for a possible C:\Windows.old folder that Windows might have been created. Otherwise I'm afraid that without a backup your bookmarks are lost.

AKM
AKM Autor dotazu
more options

Thanks for your reply , unfortunately it was a fresh installation and i haven't set any recovery keys . is there any other way or i lost it completely ?