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Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

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  • Poslední odpověď od vc7ybp1nz

ToastyMo
ToastyMo
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I'm trying to sign into/sync Firefox on a new phone. It keeps saying I need to get code from authenticator app. I don't have one! I try to scan IR code from computer, but it still requires a code. Sometimes it says it is sending a code to my email address. It does not. I ask it to resend code but it never does. I am logged into Firefox on my computer, is there a way to turn off the authenticator or otherwise solve this problem?

I'm trying to sign into/sync Firefox on a new phone. It keeps saying I need to get code from authenticator app. I don't have one! I try to scan IR code from computer, but it still requires a code. Sometimes it says it is sending a code to my email address. It does not. I ask it to resend code but it never does. I am logged into Firefox on my computer, is there a way to turn off the authenticator or otherwise solve this problem?

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cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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vc7ybp1nz
vc7ybp1nz
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I am just trying to sign in from the original device and also am being asked for a 2FA code, of which I never turned on. I'm even still signed in on another tab so I know for a fact that it is "NOT" turned on this very moment, and have included a screen-cap of the window for your viewing pleasure. This issue has me more than a little miffed.