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can not receive mails on two accounts

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fa430211
fa430211
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accounts: contact@residence-edouard.com and anusara@prince-edouard.com can not receive mails, can send mails those accounts are working good on another computer I already set up the security.tls.version min to 1 (this was needed after updating the Thunderbird - two accounts on 4 are working good again: fa430211@skynet.be and smas.postyns@selexion.net) I also set up the server setting to IMAP.prince-edouard.com (instead of pop3.prince-edouard.com).

Still can not receive mails on those two accounts. The server is on our website www.prince-edouard.com, where we have different mail addresses I can see the mails on the server.

There is, for those two accounts, a padlock on the icon which is left of the account name under Folders on the main window of Thunderbird. see screen shot attached.

Thanks for your help. John

accounts: contact@residence-edouard.com and anusara@prince-edouard.com can not receive mails, can send mails those accounts are working good on another computer I already set up the security.tls.version min to 1 (this was needed after updating the Thunderbird - two accounts on 4 are working good again: fa430211@skynet.be and smas.postyns@selexion.net) I also set up the server setting to IMAP.prince-edouard.com (instead of pop3.prince-edouard.com). Still can not receive mails on those two accounts. The server is on our website www.prince-edouard.com, where we have different mail addresses I can see the mails on the server. There is, for those two accounts, a padlock on the icon which is left of the account name under Folders on the main window of Thunderbird. see screen shot attached. Thanks for your help. John
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sfhowes
sfhowes
  • Top 25 Contributor
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Your picture shows the account is POP Server Type, but you've entered IMAP settings. It's not possible to change from POP to IMAP just by changing the settings - you have to remove the POP account and then add it as an existing IMAP account.

https://support.mozilla.org/en-US/kb/switch-pop-imap-account

Copy the POP mail to Local Folders, remove the POP account, restart TB, add it as IMAP.