Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.

Inaccurate Unread Message Counts

  • 4 odpovědi
  • 0 má tento problém
  • 4 zobrazení
  • Poslední odpověď od seth_goldman

seth_goldman
seth_goldman
more options

The Thunderbird icon is always badged with 99+ unread emails regardless of the true number. My inbox sometimes displays the right number but sometimes shows a random number in the mid 30's. Restarting TB temporarily resets the values but the bad and inbox counts go wrong again after a few minutes. I think this started with the 115 update.

With both of these issues, I can't see when I actually have unread mail. Any advice on how I can fix this?

TB = 115.3.1 M1 Mac with Ventura 13.6. Owl for Exchange plugin to get mail from MS Outlook.

thanks

The Thunderbird icon is always badged with 99+ unread emails regardless of the true number. My inbox sometimes displays the right number but sometimes shows a random number in the mid 30's. Restarting TB temporarily resets the values but the bad and inbox counts go wrong again after a few minutes. I think this started with the 115 update. With both of these issues, I can't see when I actually have unread mail. Any advice on how I can fix this? TB = 115.3.1 M1 Mac with Ventura 13.6. Owl for Exchange plugin to get mail from MS Outlook. thanks

Všechny odpovědi (4)

sfhowes
sfhowes
  • Top 25 Contributor
more options

What do you have for App Icon Options in Settings/General/Incoming Mail? If it's Count of new, change it to Count of unread.

seth_goldman
seth_goldman Autor dotazu
more options

I checked and the App Icon is already set to "count of unread". I also looked at the console and there are a bunch of errors of complaining about the server being unavailable. All of them mention Owl for Exchange but it's not clear whether the would have anything to do with my issue.

thanks,

sfhowes
sfhowes
  • Top 25 Contributor
more options

You could test that by temporarily disabling Owl, if you have other accounts. If it turns out Owl causes the issue, you would have to contact the Owl developer. It seems something like this has happened before.

seth_goldman
seth_goldman Autor dotazu
more options

Thanks, I'll follow up with Owl and see if I can sort it out.