Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Thunderbird 128.5.2esr Crashes on Launch @ atcuf32.dll | winapi::um::bits::IBackgroundCopyManager::GetJob because of bitdefender

  • 4 odpovědi
  • 0 má tento problém
  • Poslední odpověď od richbesq

more options

Thunderbird started crashing randomly about 2 days ago, however, after restart, it would remain running if I switched to troubleshooting mode. I removed an add-on from Bitdefender in troubleshooting mode.

Today I can't even open Thunderbird-- it crashes on launch. It won't launch even if I hit the Shift key or if I turn off antivirus.

Here is the most recent submitted crash report:

Crash ID: ⁨bp-b52cd345-636f-445a-ab4c-764ca0250114⁩

Can someone please give me guidance on what is going on and how to fix it?

Thank you.

Thunderbird started crashing randomly about 2 days ago, however, after restart, it would remain running if I switched to troubleshooting mode. I removed an add-on from Bitdefender in troubleshooting mode. Today I can't even open Thunderbird-- it crashes on launch. It won't launch even if I hit the Shift key or if I turn off antivirus. Here is the most recent submitted crash report: Crash ID: ⁨bp-b52cd345-636f-445a-ab4c-764ca0250114⁩ Can someone please give me guidance on what is going on and how to fix it? Thank you.

Upravil uživatel Wayne Mery dne

Zvolené řešení

Your crash is caused by bitdefender.

Does the crashing stop if you download and install 128.6.0 from https://thunderbird.net/download ?

Přečíst dotaz v kontextu 👍 0

Všechny odpovědi (4)

more options

Zvolené řešení

Your crash is caused by bitdefender.

Does the crashing stop if you download and install 128.6.0 from https://thunderbird.net/download ?

Pomohla vám tato odpověď?

more options

"About Thunderbird" says I am running Version 128.6.0esr currently. Should I download it anyway?

Pomohla vám tato odpověď?

more options

I'm on Version: 128.5.2 and get instant crash also.

Pomohla vám tato odpověď?

more options

On further inspection, I was running the 32 bit version of Version 128.6.0 on a Windows 11 system.

I downloaded and installed the 64 bit version, and so far, after 24 hours, no crashes.

Thank you.

Pomohla vám tato odpověď?

Položit dotaz

Pro přidání odpovědi se musíte přihlásit ke svému účtu. Pokud dosud nemáte účet, položte nový dotaz.