I need to uninstall Firefox, but I receive an error message that I must close it first. I am unable to do that
Firefox is preventing me from going on line and receiving complete e-mails, including graphics. There is a continuing error message on allowing Firefox to update my computer, but then telling me that I must close the application before it can do that. To the best of my knowledge, the application isn't open. Short of shutting down my computer, how do I close this application? I was advised to uninstall Firefox and then re-install, but I cannot run that Wizard because the application is apparently open. Looking for help in closing the application.
Firefox is preventing me from going on line and receiving complete e-mails, including graphics. There is a continuing error message on allowing Firefox to update my computer, but then telling me that I must close the application before it can do that. To the best of my knowledge, the application isn't open. Short of shutting down my computer, how do I close this application? I was advised to uninstall Firefox and then re-install, but I cannot run that Wizard because the application is apparently open. Looking for help in closing the application.
Všechny odpovědi (1)
See http://kb.mozillazine.org/Software_Update (Software Update not working properly) Remove the files in the updates and updates\0 folder:
- C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates (%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox\updates)
- C:\Users\<user>\AppData\Local\VirtualStore\Program Files\Mozilla Firefox\updates