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Firefox wants to update and when I tell it yes it has a box that says "software update" that comes up and just says at the top Downloading Firefox but below that it continues to say CONNECTING to update server

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alexisart
alexisart
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This has been going on for weeks now. I've left it alone for a long time and when I come back the box still says "connecting to update server" - no evidence it actually updates - and Firefox keeps saying it wants to update - have used firefox for years and never had this problem before and the internet is working just fine.

This has been going on for weeks now. I've left it alone for a long time and when I come back the box still says "connecting to update server" - no evidence it actually updates - and Firefox keeps saying it wants to update - have used firefox for years and never had this problem before and the internet is working just fine.

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cor-el
cor-el
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If you have problems with updating then best is to download the full version and uninstall the currently installed version.
You may need to remove the Firefox program folder to do a clean install of the new version.

Do a clean (re-)install:

  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Do not remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.