Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.

Just downloaded Firefox 20. Totally hosed browser. I have to post this question using Chrome. How sad

  • 1 odpověď
  • 1 má tento problém
  • 8 zobrazení
  • Poslední odpověď od iamjayakumars

reallymurphy
reallymurphy
more options

Just downloaded Firefox 20. Now I cannot do ANYTHING in the browser. Whenever I click on a tab it goes to New tab. When I attempt to type in the browser bar or go to a bookmark NOTHING HAPPENS. Browser just sits there saying new tab. Cannot get browser to work period. This may be it for me with Firefox. The problems with the browser (java, this, adobe flash crash) have just been building or the past year.

Just downloaded Firefox 20. Now I cannot do ANYTHING in the browser. Whenever I click on a tab it goes to New tab. When I attempt to type in the browser bar or go to a bookmark NOTHING HAPPENS. Browser just sits there saying new tab. Cannot get browser to work period. This may be it for me with Firefox. The problems with the browser (java, this, adobe flash crash) have just been building or the past year.

Všechny odpovědi (1)

iamjayakumars
iamjayakumars
more options

Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Upgrade your graphics drivers to use hardware acceleration and WebGL

Did this fix your problems? Please report back to us!

Thank you.

_________________________________________________________________________________

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.