hello reos, can you look if any crash reports got generated? please enter about:crashes into the location bar, copy the latest few report ids from there & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

21007770-ca0a-491d-8824-75428878ff2e 2013-04-03 12:11 
2d7100dc-9303-474d-ad5c-b844f9d57ffb 2013-03-27 21:16 
f8c824d5-f8cc-4772-b726-73a02ada5bc2 2013-03-23 16:42 
f0ddb2fd-561f-4774-ad74-5288ced59673 2013-03-23 12:33 
b99ef80a-6ace-4393-96e7-1b36a77a0b54 2013-03-07 09:36 
07ac9c0c-d4be-4d6c-8ba1-85b47aaf4529 2013-03-04 17:15 
aea5b905-908a-42fa-a867-962e31c242cf-browser 2013-02-15 08:11 
aea5b905-908a-42fa-a867-962e31c242cf 2013-02-15 08:11 
dc96cb5e-48d0-46b3-bc8e-c7504c7c6f1c-browser 2013-02-15 08:10 
dc96cb5e-48d0-46b3-bc8e-c7504c7c6f1c 2013-02-15 08:10 
6f0c53d3-48ed-49ff-a789-2aafd009dc56 2013-02-05 18:07 
7d0028b4-b076-4cd2-a666-4c2323f4f4a7 2013-01-25 17:43 
fbf2854b-8cad-45df-ae0e-67e8eb0abce6 2013-01-16 12:16 
ed1b37e9-f380-4b23-8687-2836711871f5 2013-01-07 15:13 
80225365-4dc7-40ec-b90c-e619b9402a0e 2013-01-02 18:06 
c7b62ca3-c296-4da5-a492-c536634fc610 2012-12-27 22:04 
ab57acbd-bdec-4876-91b1-e23490ad685d 2012-12-23 12:06 

hello philipp,

I posted some of the crash reports in the previous post, as you wished. Did these help you to analyse the problem ? R

Do you have crash reports that have a "bp-" prefix?

The ones that you've posted may not have been submitted.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have this format:

• bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

• You can open the about:crashes page via the location bar, like you open a website, or open this page via "Help > Troubleshooting Information".

See:

• http://kb.mozillazine.org/Mozilla_Crash_Reporter
• https://support.mozilla.org/kb/Mozilla+Crash+Reporter

All the crash reports on the list above is under the title ID-Report The following are the only one that starts with bp

bp-cd92a2bc-13e3-4907-925b-03c1421102072011-02-0716:34
bp-84bb0257-3201-4ce2-803d-ca59321012132010-12-1316:41
bp-78ed2c2b-1c8e-4e9d-9f78-ed3ae21003132010-03-1310:20

Can you click on the recent crash reports that don't have a bp- to submit them, then give us the new bp- number?

bp-154e0720-2730-4649-be9a-b879021304172013-04-1615:27
bp-a3bfc7d1-224e-4f9c-8ddc-a8dc421304172013-04-1214:55
bp-cfb761d0-4e88-42ec-9cf9-293b521304112013-04-1113:41
bp-966f0035-3372-4ed8-b44b-6243e21304172013-03-2721:16
bp-29f633d7-8e48-4c91-8238-1472921304172013-03-2316:42
bp-c7cece88-e783-4207-a7c6-a727921304172013-03-2312:33
bp-14c70cc6-74ce-4c52-9f45-53c8521304172013-03-0709:36
bp-74129e80-4d4d-4bd6-8c45-3d3a121304172013-03-0417:15

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

1. Go to Firefox > Help > Troubleshooting Information.
2. Click the "Reset Firefox" button.
3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

Can't you fix the crash bug wit the updates?

The crashes you are having are either empty, or generic Flash crashes, so I can't diagnose them from that. resetting Firefox is a good first step to troubleshooting

most of those reports come back as empty & don't contain a clue what is triggering the crashes. so it's hard do know what's going on...

another thing you could try is to update your graphics driver, or in case this doesn't solve the issue or there is no new version available at the moment, disable hardware acceleration in firefox > options > advanced > general.

You can also check for problems with current Flash plugin versions and try these:

• disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
• disable protected mode in Flash 11.3 and later
• disable hardware acceleration in the Flash plugin

• http://kb.mozillazine.org/Flash#Troubleshooting
• http://helpx.adobe.com/flash-player/kb/flash-player-113-crash-mozilla.html

Thanks ....

I think it is better to keep FF as it is ........... it seems to be to much trouble if reset it will "cause you to lose any Extensions" etc.

Any how thanks ............