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Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

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survey appears

  • 2 odpovědi
  • 2 mají tento problém
  • 1 zobrazení
  • Poslední odpověď od cor-el

Chris1970TQY
Chris1970TQY
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Hi,

every-time l use Mozilla, either a survey or competition appears, does anyone have any advice please.

Thank you & regards.

Chris

Hi, every-time l use Mozilla, either a survey or competition appears, does anyone have any advice please. Thank you & regards. Chris

Zvolené řešení

hello, this looks like a problem caused by adware on your pc - you have two malicious extensions present. please go to firefox > addons > extensions & remove SearchNewTab 1.0 & ssavenshAre 5.10. also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

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Všechny odpovědi (2)

philipp
philipp
  • Moderator
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Zvolené řešení

hello, this looks like a problem caused by adware on your pc - you have two malicious extensions present. please go to firefox > addons > extensions & remove SearchNewTab 1.0 & ssavenshAre 5.10. also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Some of the prefs listed in the System Details List show searchy.easylifeapp.com (keyword.URL is no longer supported).

You can use the SearchReset extension to reset some preferences to the default values.

Note that the SearchReset extension only runs once and then uninstalls automatically, so it won't show on the "Firefox > Add-ons" page (about:addons).