Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Firefox 24 keeps crashing every day constantly on Windows 7 64bit

  • 2 odpovědi
  • 9 má tento problém
  • 1 zobrazení
  • Poslední odpověď od Accel

more options

Firefox keeps crashing every single day! It's been a long time and I'm starting to get frustrated. It just crashes for unknown reasons. I haven't any Norton software. I tried to restart Firefox in safe mode but it crashes before entering it. I've tried restarting Firefox from the beginning, as if I have just installed it but nothing. Here is the latest crash report that I have: bp-c602fe74-e94f-477c-8212-a97e32131017

Firefox keeps crashing every single day! It's been a long time and I'm starting to get frustrated. It just crashes for unknown reasons. I haven't any Norton software. I tried to restart Firefox in safe mode but it crashes before entering it. I've tried restarting Firefox from the beginning, as if I have just installed it but nothing. Here is the latest crash report that I have: bp-c602fe74-e94f-477c-8212-a97e32131017

Zvolené řešení

hello Accel, your crash is caused by a library named BitGuard.dll - when you google this file name it is often associated with malware, so i assume your system is infected...

please run a full scan of your system with the security software already in place and different tools like the free version of malwarebytes, adwcleaner, microsoft safety scanner & kaspersky security scan.

Troubleshoot Firefox issues caused by malware

Přečíst dotaz v kontextu 👍 1

Všechny odpovědi (2)

more options

Zvolené řešení

hello Accel, your crash is caused by a library named BitGuard.dll - when you google this file name it is often associated with malware, so i assume your system is infected...

please run a full scan of your system with the security software already in place and different tools like the free version of malwarebytes, adwcleaner, microsoft safety scanner & kaspersky security scan.

Troubleshoot Firefox issues caused by malware

more options

Thank you very much, I've uninstalled BitGuard after searching for informations and so far I have no more problems.