Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.

Firefox crashes

  • 4 odpovědi
  • 3 mají tento problém
  • 1 zobrazení
  • Poslední odpověď od Stevemanics

Stevemanics
Stevemanics
more options

Firefox has been crashing virtually every day recently. I thought it was because of the Cookie Clicker game but it still does it since I stopped playing that.

This morning it won't even start, it just goes straight to the crash report repeatedly. I've tried starting in safe mode but it still crashes. I can't reset Firefox or follow any of the other instructions in your help section because they all require opening Firefox first.

This is the most recent crash report: Crash ID: bp-1bb64db1-5115-4ead-bd78-366322131105

Firefox has been crashing virtually every day recently. I thought it was because of the Cookie Clicker game but it still does it since I stopped playing that. This morning it won't even start, it just goes straight to the crash report repeatedly. I've tried starting in safe mode but it still crashes. I can't reset Firefox or follow any of the other instructions in your help section because they all require opening Firefox first. This is the most recent crash report: Crash ID: bp-1bb64db1-5115-4ead-bd78-366322131105

Všechny odpovědi (4)

iamjayakumars
iamjayakumars
more options

Create a new profile as a test to check if your current profile is causing the problems. See "Creating a profile":

Profile Backup and Restore

Stevemanics
Stevemanics Autor dotazu
more options

Thanks for the response. I'll give it a try when I get home from work and report back whether it solves it or not.

Stevemanics
Stevemanics Autor dotazu
more options

I've tried creating a new profile - and even removed the default one (but not the files) - and I still get exactly the same issue.

Stevemanics
Stevemanics Autor dotazu
more options

Ok, I restarted my PC again after creating the new profile and Firefox has opened at last. Now I just need to try to restore my old profile. Thanks for your help.