Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.

Download Ask toolbox won't disappear

  • 1 odpověď
  • 5 má tento problém
  • 1 zobrazení
  • Poslední odpověď od philipp

dgoodwin22
dgoodwin22
more options

Since abt 1/1/14 every time I open Firefox 90% of screen is filled with demand to download "ASK" toolbox. To get to Google I have to go up to right hand side of screen and type in "Google." I went to tools and then add-ons to extensions and made sure it wasn't authorized. Nothing about ASK there. 1st how do I get rid of it? 2nd to whom do I complain about this highjacking?

Since abt 1/1/14 every time I open Firefox 90% of screen is filled with demand to download "ASK" toolbox. To get to Google I have to go up to right hand side of screen and type in "Google." I went to tools and then add-ons to extensions and made sure it wasn't authorized. Nothing about ASK there. 1st how do I get rid of it? 2nd to whom do I complain about this highjacking?

Všechny odpovědi (1)

philipp
philipp
  • Moderator
more options

hello dgoodwin22, please try to reset firefox - that should address the problem!

you also might want to run a full scan of your system with the security software already in place and different tools like the free version of malwarebytes and adwcleaner to make sure that there isn't adware in other places on your system as well.