Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

At the very end of creating an email account the program asks for a software security device password, I have no idea what this is or where to find it.

more options

At the very end of creating an email account the program asks for a software security device password, I have no idea what this is or where to find it. To my knowledge I don't have a "software security device". I am using Windows 7 on an IMac.

At the very end of creating an email account the program asks for a software security device password, I have no idea what this is or where to find it. To my knowledge I don't have a "software security device". I am using Windows 7 on an IMac.

Zvolené řešení

Apparently you did set a master password at some point. The master password protects account passwords Thunderbird has remembered. You can reset the master password. More information in this article.

http://kb.mozillazine.org/Master_password

Přečíst dotaz v kontextu 👍 1

Všechny odpovědi (4)

more options

What is the exact prompt or error message you get?

more options

The message is "Please enter the master password for the Software Security Device."

My email has a password and I entered it earlier in the install. I tried entering it here but it didn't take it.

Thanks for you help.

more options

Zvolené řešení

Apparently you did set a master password at some point. The master password protects account passwords Thunderbird has remembered. You can reset the master password. More information in this article.

http://kb.mozillazine.org/Master_password

more options

Thank you, this fix worked.