Map Trash disappeared completely out of my account in TB. I can not delete messages anymore in Inbox. I created a submap in Inbox. Can not delete that either.
Suddenly, without any action on my side the Map Trash disappeared completely out of my account in TB. I can not delete messages anymore in Inbox. I created a submap in Inbox. Can not delete map that either. How to fix/restore this problems?
Valgt løsning
Very odd, usually if there is no 'Trash' file, when Thunderbird restarts it should create a new one.
Try this: open your Profile folder. close Thunderbird.
In 'Mail' / 'pop.ziggo.nl ' - where you see your Folders as files. Right click in blank space and select 'New' > 'Text Document' A file called 'New Text Document.txt' , a 'Text Document' will appear. rename this to 'Trash', with a capital T and no extension. it will say if you change a file name extension, the file may become unusable, are you sure you want to change it? Click on Yes.
close window and restart Thunderbird.
Now try to delete an email.
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have you compacted your folders recently? File menu (alt+F) > compact folders
Yes a did. At least after the problem was there. I tried everything a senior could do!
Not quite everything....
Please before a lead you up the garden path. Copy and paste the information from the troubleshooting information on the help menu into a reply here on the forum. There is a copy to clipboard button in the troubleshooting information. just press Ctrl + V in the message window instead of typing.
hope I do well!
Toepassingsbasics
Naam: Thunderbird Versie: 24.5.0 Useragent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.5.0 Profielmap: Map tonen
(Lokaal station) Build-ID van de toepassing: 20140424091057 Ingeschakelde plug-ins: about:plugins Buildconfiguratie: about:buildconfig Crashrapporten: about:crashes Geheugengebruik: about:memory
E-mail- en nieuwsaccounts
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (pop3) pop.ziggo.nl:110, plain, passwordCleartext
OUTGOING: smtp.ziggo.nl:587, alwaysSTARTTLS, passwordCleartext, true
Extensies Test Pilot for Thunderbird, 1.3.10, true, tbtestpilot@labs.mozilla.com
Belangrijke aangepaste voorkeuren
Naam: Waarde
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
extensions.lastAppVersion: 24.5.0
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Times New Roman
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 10bfdcea-57ec-4103-8e13-1704c8908e6
network.cookie.cookieBehavior: 2
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1399801258
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
plugin.state.np32dsw: 0
plugin.state.npctrl: 0
plugin.state.npgoogleupdate: 0
plugin.state.nppdf: 0
plugin.state.npspwrap: 0
plugin.state.npwlpg: 0
plugins.update.notifyUser: true
Grafisch
Adapterbeschrijving: AMD Radeon(TM) HD 6520G
Vendor-ID: 0x1002
Device-ID: 0x9647
Adapter-RAM: 512
Adapterstuurprogramma’s: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Stuurprogrammaversie: 8.900.7.1000
Datum stuurprogramma: 9-28-2011
Direct2D ingeschakeld: false
DirectWrite ingeschakeld: false (6.2.9200.16571)
ClearType-parameters: ClearType-parameters niet gevonden
WebGL-renderer: false
GPU-versnelde vensters: 0
AzureCanvasBackend: skia
AzureFallbackCanvasBackend: cairo
AzureContentBackend: none
JavaScript
Incrementele GC: 1
Toegankelijkheid
Geactiveerd: 0 Toegankelijkheid voorkomen: 0
Bibliotheekversies
Verwachte minimale versie
Gebruikte versie
NSPR
4.10.2
4.10.2
NSS
3.15.4 Basic ECC
3.15.4 Basic ECC
NSS Util
3.15.4
3.15.4
NSS SSL
3.15.4 Basic ECC
3.15.4 Basic ECC
NSS S/MIME
3.15.4 Basic ECC
3.15.4 Basic ECC
from the open folder button in the troubleshooting, open the profile folder.
Navigate to the folder Mail/pop.ziggo.nl and check the size of the two files Deleted and deleted.msf. Then go to the folder Mail\Local folders and repeat
What are the respective sizes of these four files?
Hi Mat,
No files deleted or deleted.msf in mai/.pop.ziggo.nl
After the map Trash disappeared I created last week a new submap in Inbox, named Prullenbak (Trash). Size Prullenbak 70 kb, size Prullenbak.msf 4 kb
The same folders in Local folders are empty. I never use local folders.
Thanks allready for helping me, Theo
Please, Mat, can you still help any further Theo
re: No files deleted or deleted.msf in mai/.pop.ziggo.nl
please check, maybe they were called 'trash' and 'trash.msf' ?
no, there are no files trash and trash.msf as well
Valgt løsning
Very odd, usually if there is no 'Trash' file, when Thunderbird restarts it should create a new one.
Try this: open your Profile folder. close Thunderbird.
In 'Mail' / 'pop.ziggo.nl ' - where you see your Folders as files. Right click in blank space and select 'New' > 'Text Document' A file called 'New Text Document.txt' , a 'Text Document' will appear. rename this to 'Trash', with a capital T and no extension. it will say if you change a file name extension, the file may become unusable, are you sure you want to change it? Click on Yes.
close window and restart Thunderbird.
Now try to delete an email.
If the 'Trash' folder in the Folder Pane does not use the language spelling you prefer.
Right click on the 'Trash' folder and select 'Properties'. In the General Information tab: Name: type your preferred spelling do not change the location.
If you want this folder to be included in Global Search, put a check in the appropriate box Click on OK to save changes.
it works again!
there is a new Trash folder and it was automatically changed into Dutch (Prullenbak) I can delete messages in the Inbox again
the old content of Trash is gone, but that's okay
no idea what went wrong on any moment
thanks a lot for helping me, theo
I will come back in at the end.... You could check your anti virus logs, the file may well have been swept up in an anti virus scan.