Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

will not remember banking website

  • 4 svar
  • 1 har dette problem
  • 14 visninger
  • Seneste svar af FredMcD

mls72
mls72
more options

every time i try to log on to my banks website it has to send me an email with passcode. I never had this problem with Internet Explorer. i have gone to tools in firefox and added my banks website and this does not help with the cookies. My bank says its mozilla issue with cookies and i have set everything to allow cookies within firefox.

every time i try to log on to my banks website it has to send me an email with passcode. I never had this problem with Internet Explorer. i have gone to tools in firefox and added my banks website and this does not help with the cookies. My bank says its mozilla issue with cookies and i have set everything to allow cookies within firefox.

Alle svar (4)

Microrobot
Microrobot
more options

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

For Firefox versions previous to 29.0:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox"Button reset button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

For Firefox 29.0 and above:

  1. Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information.

Now, a new tab containing your troubleshooting information should open.

  1. At the top right corner of the page, you should see a button that says "Reset Firefox"Button reset. Click on it.
  2. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  3. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

FredMcD
FredMcD
more options

Reset Firefox {web link} is a LAST RESORT ! !

FredMcD
FredMcD
more options

There are several things to try.

Press the <Alt> or <F10> key to bring up the tool bar. Then; Tools > Permissions Manager. Look for your web site. Make sure the settings for that site look like this;

Store Passwords: Allow Set Cookies: Allow

Now try again.

FredMcD
FredMcD
more options

If the above does not help,

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache

Press the <Alt> or <F10> key to bring up the tool bar. Then; Tools > Options > Advanced > Network > Cached Web Content: Clear Now

and

  • Remove Cookies

Press the <Alt> or <F10> key to bring up the tool bar. Then Tools > Options > Privacy.

Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar.. Then Tools > Options > Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites and see if there is still a problem. Then restart.