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Firefox Problem with Citibank

  • 4 svar
  • 8 har dette problem
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  • Seneste svar af maurice133

maurice133
maurice133
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When I log in to my Citicard account, I cannot view transactions or my statements and a page comes up stating Temporarily Unavailable, but this has been going on for a long time Citicard tech support says it is because of the high security settings of Firefox. I tried accessing the Citi site with IE and was able to view my transactions and statements. Thanks, Maurice Colwell

When I log in to my Citicard account, I cannot view transactions or my statements and a page comes up stating Temporarily Unavailable, but this has been going on for a long time Citicard tech support says it is because of the high security settings of Firefox. I tried accessing the Citi site with IE and was able to view my transactions and statements. Thanks, Maurice Colwell

Alle svar (4)

the-edmeister
the-edmeister
  • Moderator
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Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu and click History button, and then Clear Recent History... .
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

maurice133
maurice133 Spørgsmålsstiller
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I followed your instructions but am still unable to view the transactions or statements after I log in, it reverts to a screen stating "Temporarily Unavailable"

the-edmeister
the-edmeister
  • Moderator
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Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings, disables most add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • In Firefox 29.0 and above, click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.
  • In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on Help (or click on Help in the Menu bar, if you don't have a Firefox button) then click on Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".
Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

maurice133
maurice133 Spørgsmålsstiller
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Same result, still cannot view the transactions or download a statement