We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

How do I get to my spam folder?

  • 1 svar
  • 31 har dette problem
  • 4 visninger
  • Seneste svar af user01229325

rogerswife
rogerswife
more options

We have recently had a problem with something going into a "spam" folder that we needed to receive. We were told to "look in our spam folder for it", and I don't know how to get to a "spam" folder. I read one of the articles about creating a "junk" folder which I have just done....Is "junk" the same as "spam" in Thunderbird?

Thanks for your help.

We have recently had a problem with something going into a "spam" folder that we needed to receive. We were told to "look in our spam folder for it", and I don't know how to get to a "spam" folder. I read one of the articles about creating a "junk" folder which I have just done....Is "junk" the same as "spam" in Thunderbird? Thanks for your help.

Alle svar (1)

user01229325
user01229325
more options

No junk is not the same as spam. That is how Thunderbird distinguishes what it classes as Junk from what your email provider or other software determine as Spam.

If you do not create any Junk controls in Thunderbird, any message that it thinks is Junk gets a junk icon placed beside it and it goes into your Inbox with the rest of your email.

You probably need to log into your account at your email providers web mail page and see what they have for a spam folder and what is in it.