Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Firefox crashes

deepv
deepv
more options

My Mozilla is not open when i click to open it this shows error - "We're Sorry Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts. To help us diagnose and fix the problem, you can send us a crash report."

I was restart again and again but it shows this error every time what i can do. Please help me. My Crash ID: bp-e7f7b0cd-5216-4a48-b18e-ed55c2151026

My Mozilla is not open when i click to open it this shows error - "We're Sorry Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts. To help us diagnose and fix the problem, you can send us a crash report." I was restart again and again but it shows this error every time what i can do. Please help me. My Crash ID: bp-e7f7b0cd-5216-4a48-b18e-ed55c2151026

Alle svar (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Sorry to hear about the crashes and thank you for the crash report ID.

A bug was filed for this crash signature 3 days ago but the developers are still diagnosing the problem, so I suspect a fix is not imminent. Two things seem to be known:

  • It's definitely something new in Firefox 42 beta 9
  • It's highly correlated with having a dual Nvidia/Intel GPU system

This suggests the following short term mitigations:

  • Disable one of the GPUs (I have no idea how one does this)
  • Roll back to release (Firefox 41.0.2)

If rolling back, the usual suggestion applies:

Clean Reinstall

We use this name, but it's not about removing your settings, it's about making sure the program files are clean (no inconsistent, corrupted, or alien code files). As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed.

(A) Download a fresh installer for Firefox 41.0.2 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.)

(B) Exit out of Firefox (if applicable).

(C) Rename just the current program folder, either:

(64-bit Windows folder names) 

C:\Program Files (x86)\Mozilla Firefox

to 

C:\Program Files (x86)\FxBeta

(32-bit Windows folder names) 

C:\Program Files\Mozilla Firefox

to 

C:\Program Files\FxBeta

(D) Run the installer you downloaded in (A). It should automatically connect to your existing settings.

Does Firefox work more normally?

Note: Some plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders:

  • \FxBeta\Plugins
  • \FxBeta\browser\plugins

Otherwise, there's no reason to keep the old folder except research/curiosity.