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Can't download e-mail without disabling antivirus software!

NotLiable
NotLiable
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One of the moderators recently posted a solution to this problem, which only began for me with Thunderbird v38.5.1 in early January, 2016, by saying "Have antivirus software? Turn it off." While that did work, it's not really a solution, is it? I use AVG AntiVirus FREE software (on my Windows 7 computer) and found that disabling just the E-mail Protection feature was not sufficient; I had to temporarily disable the whole thing to get e-mail to download. Additionally, the symptom was limited to one of four e-mail accounts. Since nobody wants to run without antivirus or have to disable it, download e-mail, then enable it again, I am hoping that support folks can take a deeper look at this problem and come up with a true solution.

One of the moderators recently posted a solution to this problem, which only began for me with Thunderbird v38.5.1 in early January, 2016, by saying "Have antivirus software? Turn it off." While that did work, it's not really a solution, is it? I use AVG AntiVirus FREE software (on my Windows 7 computer) and found that disabling just the E-mail Protection feature was not sufficient; I had to temporarily disable the whole thing to get e-mail to download. Additionally, the symptom was limited to one of four e-mail accounts. Since nobody wants to run without antivirus or have to disable it, download e-mail, then enable it again, I am hoping that support folks can take a deeper look at this problem and come up with a true solution.

Alle svar (1)

marketingkeeda
marketingkeeda
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In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?
  • Who is the internet provider?
  • What is the exact error message?
  • What steps did you take right before this happened?

Please post back with this information and any other questions you might have.