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Get message that mail is downloading. Mail never appears in inbox or trash. What now?

  • 3 svar
  • 1 har dette problem
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  • Seneste svar af Matt

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Everything fine yesterday but today I am receiving none of my e-mail. When I check the status bar on the bottom, it reads that e-mails are downloading. But, they never appear in my inbox or trash! Where are they going? What can I check or redo. Thought about deleting and reloading Thunderbird but would I lose my files?

Everything fine yesterday but today I am receiving none of my e-mail. When I check the status bar on the bottom, it reads that e-mails are downloading. But, they never appear in my inbox or trash! Where are they going? What can I check or redo. Thought about deleting and reloading Thunderbird but would I lose my files?

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There are loads of Norton users in the forums at the moment with this complaint. Are you another one?

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No, Matt. Thanks for responding! I do not use Norton. I use Avast.

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As avast sort of rates as Number 2 problem child round here. It is still suspect.

Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX

If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.